May 20, 2008




Q&A: Postal Chairman Dan Blair in the Hot Seat

With rates what they are, many catalogers are ready to go postal about rising costs. Dan G. Blair, chairman of the Postal Regulatory Commission, addressed some of their concerns in an exclusive interview with Multichannel Merchant.
Q: How would you …

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In Uncategorized

March 1, 2009




Dos and don’ts of buying paper

Buying paper has been a real nightmare during the past 18 months, what with prices up and supply reduced. But even though prices have softened in the most recent quarter, there’s still plenty mailers need to know about buying paper in …

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In Catalog

February 25, 2009




Are You a Candidate For Network Consolidation?

If you’re considering consolidating your company’s distribution network into a single central distribution center (DC) or just consolidating regional DCs into super regional DCs, you’ll quickly see that it’s no small undertaking. Consolidation affects everyone—customers, employees and supply …

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In Uncategorized

May 1, 2008




Welcome home

When was the last time you took a good, hard look at your home page, including its load time, navigation structure, content and layout? A well-designed home page is essential to having a successful e-commerce business: it instills confidence, raises …

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In Ecommerce, Webchannel

May 1, 2008




Customer-Centric Communication

Marketers have been thinking about, teaching and practicing the art of customer relevance since the first peddlers hawked their wares. Yet each generation of marketers has claimed the invention of customer-centricity without regard for the fact that relevance is an …

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In Channel Integration, Cross Channel

May 1, 2008




Postal reform makes USPS a parcel delivery contender

In the packaging business, the U.S. Postal Service has lagged behind competitors such as United Parcel Service, Federal Express, and DHL due to pricing constraints. But that’s all changed, thanks to the Postal Reform and Accountability Act passed in …

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In Catalog, Data & Analytics

April 23, 2008




Can Adding More Call Center Agents Improve Your Bottom Line?

Every call center today is taking a hard look at its bottom line. Budgets and operating expenses are being closely scrutinized and there is growing pressure from upper management to do more with less — sometimes meaning handling more calls …

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In Operations & Fulfillment

February 10, 2009




Williamsburg Making President’s Day Debut on QVC

Williamsburg, which sells furnishings and home décor products through its retail stores, catalog and Website, is ready for its TV closeup. The company for the first time will sell its goods on home shopping network QVC Feb. 16. During the …

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In Catalog, News

April 9, 2008




Live From NCOF: Postal Reform Makes USPS A Parcel Delivery Contender

Orlando, FL – In the packaging business, the U.S. Postal Service has lagged behind competitors such as United Parcel Service, Federal Express, and DHL due to pricing constraints. But that’s all changed, thanks to the Postal Reform and Accountability …

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In News, Operations & Fulfillment

April 1, 2008




Bill would let merchants negotiate credit card fees

Catalogers have long wanted relief from the fees charged by credit card issuers. But a bill introduced in Congress in March may not be the best way to get it.
The so-called Credit Card Fair Fee Act (HR 5546) ) would require …

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