May 30, 2006




Setting the Direction with New Employee Orientation

New employees get up to speed faster and stay on the job longer if they successfully complete a comprehensive orientation program. Numerous studies come to this conclusion (you can find some of them at www.shrm.org). So why are …

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In Uncategorized

May 25, 2006




Washington Settles State’s First Can-Spam Suit

The state of Washington has settled with representatives of two California businesses it accused of spamming the Seattle school district in violation of the federal Can-Spam Act, the state’s attorney general announced Tuesday. The settlement ends Washington’s first …

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In Email, News

May 23, 2006




Live from Retail Systems 2006: CDW Shares Intelligence on Business Intelligence

Chicago—Computer reseller CDW Corp. began transitioning from a data reporting environment to one of business intelligence (BI) about two years ago. But it wasn’t until about 12 months ago that the push to leverage data in order to drive a …

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In CRM, Lists & Data - Buisness

September 1, 2006




21st ANNUAL MULTICHANNEL MERCHANT AWARDS

We’ve said it before, but it bears repeating: The Annual Multichannel Merchant Awards aren’t a beauty contest. That’s as true this year as it has been in years past. Customer service, merchandising, usability, and results count at least as much …

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In Channel Integration, Cross Channel

September 1, 2006




Buyout for Aramark

Aramark Corp., the food services and facilities management firm that also owns a $425 million-plus direct division, has agreed to a $6.3 billion buyout offer. The deal will take the publicly held company private.
Led by Aramark CEO Joseph Neubauer, the investor …

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In B2B, Catalog

August 26, 2006




Future Trends in Interactive Marketing (and the Future is Now) — Part 1

Nobody debates that the Internet allows for the most cost-efficient, personalized, and effective communication with consumers. Online communication can support brand building and generate sales, individually and simultaneously. Perhaps equally important, the Internet allows for communication and sales tactics to …

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In Channel Integration, Cross Channel

May 11, 2006




Shopping with a Wiki Touch

How do you follow an act like building an online advertising network, running it for 10 years and selling it to investors for $1.1 billion?
If you’re Kevin Ryan and Dwight Merriman, two of the founders of DoubleClick, you waste almost …

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In WEB CHANNEL: SEO/SEM

August 24, 2006




Behind Celebrate Express’s Decision to “Review Strategic Alternatives”

Bottom-line erosion at Kirkland, WA-based multititle mailer Celebrate Express, the discontinuation of its Storybook Heirlooms catalog and Website, and the hiring of a new CEO are some of the key factors behind the company’s recent decision to retain New …

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In News

August 23, 2006




Analysis Without Numbers: Perspectives Learned from Sudoku

Sudoku starts very much like marketing analysis: We have some but by no means all the data to solve the problem.
The popular puzzle game sudoku is an exercise in analysis and logic; contrary to appearances it is not a …

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In Channel Integration, Cross Channel

May 4, 2006




Inbox Providers Push the E-mail List-Hygiene Issue

Though e-mail’s low cost has led to some infamously sloppy list practices, inbox providers are increasingly taking steps that will force marketers to clean their lists or face getting their campaigns blocked.
Microsoft, for example, turns abandoned Hotmail accounts …

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In Email, Webchannel

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