January 30, 2006




Why You Need to Target Hispanics Now

The Hispanic population in the United States will grow to more than 103 million by the year 2050. That’s a nearly 250% increase over the current 40 million. Currently one in eight Americans are of Hispanic origin: 66.1% from Mexico, 14.5% from Central or South …

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In Data & Analytics, Lists & Data - Buisness

December 21, 2005




Customer Service Hits New High in Logistics, Distribution

The distribution and logistics industry is steadily improving its customer service, according to a new study from The Customer Respect Group, an international research and consulting firm. The survey assigns a Customer Respect Index (CRI) rating for each company. The …

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In Uncategorized

December 21, 2005




FTC: Progress Being Made on Spam

Despite some troubling developments in e-mail since the Can-Spam Act of 2003 went into effect two years ago, the often-derided federal law has resulted in marketers adopting more best practices and helped law enforcement go after spammers, the Federal Trade Commission …

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In Email, News

January 19, 2006




Live from NRF: The Effect of the Melting Pot on Retail

New York–Before IBM’s Jeff Gagnon even kicked off the Tuesday morning session, the Jacob Javits Convention Center was rocking. In a departure from many industry presentations, those in attendance were treated to an eclectic mix of dancing, tumbling, and …

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In News

December 7, 2005




Still Waiting for That E-mail Avalanche

By now it’s clear that those who two years ago predicted an onslaught of legalized unsolicited commercial e-mail resulting from the federal Can-Spam Act of 2003 were spectacularly wrong.
Remember antispammers’ dire warnings in 2002 and ’03? Since Can-Spam didn’t outlaw …

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In Email, Webchannel

December 1, 2005




Postal update: rate hike approved, reform in limbo

The governors of the U.S. Postal Service agreed on Nov. 14 to accept the Postal Rate Commission’s Nov. 1 recommended increases. Postal rates will go up an average of 5.4%, effective Jan. 8.
Though this increase is the first since 2002, it’s unlikely that …

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In Print Channel

December 1, 2005




Better selling through kiosks

Basil Hawanchak, vice president/chief financial officer of Levin Furniture, wanted to change the credit application process at the Smithton, PA-based chain of 12 stores. Customers applying for credit had to verbally provide an employee with such information as their place …

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In Uncategorized

January 9, 2006




Maximizing Multibuyers

Multibuyers—those who have purchased via catalog or the Internet more than once, from more than one merchant–are the prospecting gold that all catalogers hope to discover and mine. They have proven their loyalty to catalog shopping in general, and …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

January 5, 2006




Seven Ways to Improve Returns Processing

Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. …

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In Opsandfulfillment_warehouse-20-03-2013, Returns

January 1, 2006




Rebuilding Block

Money makes the world go ’round. And for decades, manufacturing and marketing money-handling supplies made Block and Co. go ’round. But changes in the financial industry threatened to stop the company in its tracks.
The $90 million-plus Wheeling, IL-based company consists …

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