June 1, 2008




Can you handle your customer truth?

Want to transform customer insight into multichannel success? All you have to do is take an analytics-driven approach. But that’s typically easier said — and envisioned — than done.
You first have to overcome several challenges: identifying and defining critical data elements, …

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In Channel Integration, CRM

June 1, 2008




Movers & shakers

Day-Timer has named Martha A. Curren vice president/general manager for the U.S., Canadian and International marketplace. Curren had most recently been president of Goebel of North America; before that she was president of Lenox Collections. Day-Timer, a direct …

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In News

June 1, 2008




Three tips for tight times

You don’t need another article telling you how bad the economy is right now and what that means for your business. We all know that postal and paper prices are up, fuel surcharges are mounting and consumer confidence is the …

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In Catalog, Channel Integration

October 1, 2007




Prime real estate

Boden, the British apparel cataloger, was nearing annual sales of $100 million in the United States. But it had to ship every order from its Leicester, England warehouse, and that didn’t exactly spell good service.
So Boden, which has been mailing …

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In Operations & Fulfillment, Opsandfulfillment_warehouse-20-03-2013

September 25, 2007




Bombay Co. Files Chapter 11

(Direct Newsline) The Bombay Co., Inc. and five affiliated companies have filed for reorganization under Chapter 11 of the U.S. Bankruptcy Code. Also named in the filing were the firm’s U.S. subsidiaries Bombay Furniture Co Inc, BBA Holdings LLC, …

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In Affiliate, Channel Integration

September 25, 2007




Bombay Co. Files Chapter 11

(Direct Newsline) The Bombay Co., Inc. and five affiliated companies have filed for reorganization under Chapter 11 of the U.S. Bankruptcy Code.
Also named in the filing were the firm’s U.S. subsidiaries Bombay Furniture Co Inc, BBA Holdings LLC, …

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In Affiliate

May 21, 2008




Live From ACCM: Trading With a Conscience

Orlando, FL – When Fair Indigo launched 18 months ago, it incorporated all three channels – catalog, Website, and retail – into the business model, according to CEO/cofounder Bill Bass. Why dive into all three channels at once? “If you don’t start …

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In News, Operations & Fulfillment

September 12, 2007




Recent China Manufacturing Issues Highlight Importance of Import Safety

Recent waves of import product bans, alerts, recalls, and news headlines have generated consumer shock around the world. The global media frenzy impacts all companies that source products abroad for domestic consumption by challenging their import safety practices.
The torrential …

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In Operations & Fulfillment

October 1, 1998




PMG Henderson’s promises

When he was named postmaster general in May, William Henderson vowed that catalog delivery would drastically improve this fall/holiday season.
Now, nearly a year since many catalogers suffered through the worst postal delivery service in recent memory, Henderson, in …

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In Lists & Data - Business, Lists & Data - Business-14-05-2013

September 4, 2007




Show Me The Data: Three Keys to Holiday Success

It’s later than you think: Holiday 2007 is already here. There is still time to execute your plans and achieve fourth-quarter success, but only if you have three things in line now. The keys to holiday success are: press time, …

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In Channel Integration, Cross Channel

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