January 1, 2008




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Frederick’s Von Teeses customers with cover girl
For the first time in its 60-year history, Frederick’s of Hollywood features a celebrity on its catalog cover. Who is it? No, it’s not Paris Hilton. No, it’s not Pamela Anderson — never mind: …

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In Uncategorized

September 18, 2008




L.L. Bean Opening Store in China

We thought it was a big deal that L.L. Bean is expanding beyond the Northeast corridor this month with the recent opening its new store in South Barrington, IL. Turns out the outdoor gear and apparel merchant is opening …

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In News

September 10, 2008




DHL’s Mullen To Congress: UPS Deal Doesn’t Violate Antitrust Laws

DHL Express Global CEO John Mullen today told members of the House Committee on the Judiciary that the company’s proposed union with United Parcel Service for domestic airfreight services is not a violation of U.S. antitrust laws. “The proposed …

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In News

April 1, 1999




Postal Service, PRC at odds over postal reform bill

In January, with the convening of the 106th Congress, Rep. John McHugh (R-NY) introduced a new version of his Postal Reform Act, now named the Postal Modernization Act (H.R. 22). Although at least two key parties-the Postal Service and the …

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In Lists & Data - Business, Lists & Data - Business-14-05-2013

December 18, 2007




Holiday Highlights: How Road Runner Sports Got Ready

Given that the fourth quarter is the busiest time for most merchants, how well they prepare for the big season is crucial to success. Jennifer Melzer, director of customer experience for San Diego-based Road Runner Sports, took time to chat …

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In Channel Integration, Cross Channel

September 1, 2008




Distribution: USPS wants your parcel business

When it comes to parcel delivery, the U.S. Postal Service aims to get leaner, meaner and more technologically advanced.
During a conference call on July 1, Postmaster General John E. “Jack” Potter discussed USPS’ plan to reorganize itself over the …

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In Operations & Fulfillment

August 28, 2008




Transcat Buys Westcon for $7.2 Million

Transcat Inc., a marketer of grade test, measurement and calibration instruments and services, has acquired competitor Westcon Inc. in a cash-stock transaction valued at approximately $7.2 million. Based in Portland, OR, Westcon is a regional distributor of test and measurement instruments …

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In News

December 1, 2007




Reform a reality for next rate hike

It’s official: Future postal rate increases will follow the provisions of the postal reform bill passed a year ago. That means rate hikes will be tied to the Consumer Price Index (CPI), or rate of inflation, for mailing services including …

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In Catalog, Data & Analytics

December 1, 2007




Listing forward

Is the list business dead? Or, to put it more politely, is it still serving the needs of multichannel merchants? Some list firms have added modeling services. Many have embraced the Internet. At least one is working in direct response …

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In Affiliate, Data & Analytics

November 27, 2007




Voice Recognition Technology Hits the Desktop

Voice recognition software has long been used to collect customer information for the customer service agent prior to the live connection of the call. But voice recognition software in use on the agent desktop is now showing promise in its …

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In Contact Center, Operations & Fulfillment

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