December 1, 2005




Better selling through kiosks

Basil Hawanchak, vice president/chief financial officer of Levin Furniture, wanted to change the credit application process at the Smithton, PA-based chain of 12 stores. Customers applying for credit had to verbally provide an employee with such information as their place …

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In Uncategorized

January 1, 2006




Rebuilding Block

Money makes the world go ’round. And for decades, manufacturing and marketing money-handling supplies made Block and Co. go ’round. But changes in the financial industry threatened to stop the company in its tracks.
The $90 million-plus Wheeling, IL-based company consists …

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In Uncategorized

January 1, 2006




Successful Contact Center Outsourcing

Most U.S. businesses today are vastly different in structure, strategy, and purpose than they were even 10 years ago. But it’s safe to say that for utter resilience in the face of change, none can beat the call center industry. …

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In Operations & Fulfillment, Order Mgmt

January 1, 2006




Navigating the Multichannel MAZE

If the consumer landscape of the 20th century was anchored by stores, bolstered by catalogs, and reshaped by the Internet, then the emergence of the phenomenon called multichannel retail demands that merchants become expert practitioners of all three channels.
Right?

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In Channel Integration, Cross Channel

December 21, 2005




The AOL Winnah: Google, by a Knockout

It’s finally official: America Online and Google confirmed late yesterday that they have agreed to a deal under which Google will pay $1 billion for a 5% stake in AOL and AOL will retain Google as its search provider.
The board …

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In Uncategorized

December 15, 2005




Prepare Your Operation to Cope with These Six Trends in 2006

You may be preoccupied with family and friends this holiday season, but don’t forget that the marketplace isn’t standing still. Logistics expert Debra Ellis points to six trends that you can expect next year and recommends actions to …

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In CRM

December 12, 2005




The Ever-Changing Point of Sale: Multichannel Considerations for the Retail-Centric Organization

This article is second in a series that examines how each of several existing sales channels might lead to customer acquisition, retention, up-sell and cross-sell opportunities by building out more-sophisticated multichannel marketing communications and greater connectivity among their channels.
To …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

November 4, 2005




Michigan E-Mail Registry to Go Live Next Week

After a three-month delay, Michigan’s so-called child protection e-mail address registry is expected to go live next week, an official has confirmed.
Michigan legislators passed a bill fixing a technical glitch in the original children’s protection registry act …

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In Email, News

November 3, 2005




Postal Reform Bill Vote Stalled in Senate

The path to postal reform continues to be a bumpy one. The vote on S. 662, the sister bill to the Postal Accountability and Enhancement Act (H.R. 22) passed by Congress in July, has been held up by a dispute over “…

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In News

December 5, 2005




The Ever-Changing Point of Sale

This is the introduction to a series of articles about how to use existing channels to create more-sophisticated marketing communications to boost sales, retention, and response and how to create greater connectivity among channels.
In the 1970s and 1980s, when …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

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