March 11, 2008




Bill Would Let Merchants Negotiate Credit Card Fees

(Direct Newsline) Catalogers have long wanted relief from the fees charged by credit card issuers. But a bill introduced in Congress last week may not be the best way to get it.
The so-called Credit Card Fair Free Act (HR 5546) ) …

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In News, Operations & Fulfillment

March 6, 2008




The Importance of Import Safety

Fueled by the media frenzy about the many product safety problems with imports, 2007 was truly ”the year of the recall.” And if you want to avoid such import disasters, “the time to act is now,” says Despina Keegan, senior trade …

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In Operations & Fulfillment

March 1, 2008




Fear FACTA

This isn’t a new law. The Fair and Accurate Credit Transactions Act, or FACTA, was passed by Congress in 2003 in an effort to combat identity theft. It bars businesses that accept credit cards from printing any more than the last …

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In Data & Analytics, Operations & Fulfillment

March 1, 2008




My funny Valentine

It’s not easy to get my attention during the week we’re going to press. And closing this issue was particularly challenging, as more and more merchants announced layoffs and we had to keep updating the news lineup. It did not …

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In Uncategorized

March 1, 2008




Quebecor World’s outlook

While officials with Quebecor World insist it’s “business as usual” in the wake of the Jan. 21 Chapter 11 bankruptcy protection filing, some industry experts wonder what’s in store for the Montreal-based printer.
Quebecor World Inc., one of North America’s largest book …

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In Catalog

February 27, 2008




Customer Surveys, Step by Step

A systematic surveying process will help you better understand customer perceptions of your contact center’s performance. The five basic steps in performing customer surveys are: project planning; instrument development; survey administration; data analysis; and reporting and action. Let’s …

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In Operations & Fulfillment

February 12, 2008




Mailers Face a May Postal Hike

The U.S. Postal Service, in its first increase under the new postal reform rules, will raise its rates on May 12 by low single-digit percentages.
“Based upon our preliminary review, the average rate increase for standard mail is slightly less …

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In Catalog, Data & Analytics

November 1, 2008




Foot Locker Buys CCS From Delia’s

Delia’s in late September Sold Its Extreme-Sports Gear merchant CCS to retail chain Foot Locker for $102 million in cash.
Besides CCS, the direct segment of Delia’s includes the catalogs and Websites of teen girls apparel brands Delia’s and Alloy, which …

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In Uncategorized

February 1, 2008




Secrets of Natural Search

Let’s say your wife is an avid hunter. You decide to surprise her by tracking down a pair of specialty hunting socks to keep her feet warm. You have no idea who carries battery-powered, heated hunting socks, so you fire …

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In Channel Integration, Cross Channel

February 1, 2008




Building up your e-mail file

Ask any multichannel merchant what its biggest e-mail marketing challenges are, and growing the e-mail file will certainly be one of the first topics mentioned.
So why do so many of them engage in practices that speed subscriber attrition?
A …

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In Affiliate, CRM

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