Ken Aponte Joins Shopgate as Vice President of Customer Success
As VP of customer success, Aponte will uphold Shopgate’s charter by ensuring customer satisfaction, driving shopper retention and increasing revenue growth
AUSTIN, Texas, July 26, 2017 — Shopgate, Inc., the leading SaaS shopping app platform, has appointed Ken Aponte as the company’s vice president of customer success. In this role, Aponte will be responsible for ensuring Shopgate customers have a first-class experience with the company, ultimately helping them to drive customer retention and revenue growth.
“As a growing SaaS company, an exceptional customer success team is an integral part of our product offering, and is crucial as we continually aim to help every Shopgate customer get the most out of our platform,” said Marc Biel, CEO, Shopgate. “Our customers are our number one priority, and Ken’s skills and leadership make him the perfect fit to guide our team towards ensuring the very highest levels of customer success.”
Prior to joining Shopgate, Aponte served as senior director at Personify, where he was instrumental in developing a team that delivered a high-value SaaS services value proposition for clients. Before his tenure at Personify, Aponte was a Management Consultant with Diamond Management & Technology Consultants, working with clients to identify the largest and most complex business challenges, developing and executing programs to address those encounters through investments in people, process or technology.
Aponte earned an MBA at the Tepper School of Business at Carnegie Mellon University, where he received the Walter Jones Fellowship and served as president of the Graduate Business Association. He also holds a Master’s Degree in computer engineering with a focus on chip architecture from The University of Texas at Austin and a Bachelor’s degree in electrical engineering from Rochester Institute of Technology. Additionally, Aponte is a combat veteran of the U.S. Army, having served tours in Central America.
“It is a privilege to be at the forefront of leading Shopgate to change the world of mobile commerce,” said Aponte. “My commitment towards our team and helping retailers use our mobile solutions will help drive impactful results, with higher conversions, stronger customer loyalty and increased revenue. I believe in the power of the Shopgate platform and I’m excited for the opportunities that lay ahead. I look forward to working with our clients to help make the most of their mobile revenue and achieve their organizational goals.”
Shopgate’s leading SaaS platform provides retailers a complete mobile commerce solution that improves customer retention, while boosting conversion rates and revenue. The Shopgate platform allows online retailers to easily create, maintain and optimize native apps and mobile websites for the iPhone, iPad, Android smartphones and tablets. Shopgate uses cutting-edge marketing features such as one-click payments, mobile coupons and advanced push notifications to help merchants connect with consumers on the go. Shopgate is headquartered in Austin, TX and has a team of more than 200 employees in Europe and the U.S. Learn more at:www.shopgate.com/en/
Ketner Group PR + Marketing (for Shopgate)