Considering the prediction of the Wearable Technology Report that the wearable electronics business will grow from $20 billion in 2015 to almost $70 billion by 2025, it appears that the future is now. But 86% of the participants in the PwC survey expressed a fear that wearables would make users vulnerable to security breaches.
It’s funny how consumers react to the news of retail security breaches. See what
Walgreens announces the closure of 200 U.S. stores by 2017 as part of a cost-cutting initiative. See what this will mean for the company.
While consumers are willing to share their personal information with trusted businesses for experiences that are unique to them, the study found, they expect brands to deliver an outstanding customer experience.
As mobile devices continue to empower shoppers to buy when and where they choose, retailers work to create seamless shopping experiences. This report illustrates what shoppers today prefer when it comes to shopping.
Just before the holiday season, I came across a brand on Instagram called Bow & Drape. I had never heard of the brand, nor did I know what they made.
Best Buy Canada announced it is consolidating both Best Buy and Future Shop stores and websites, with plans to build a multichannel customer experience. See what plans they have in place.
Consumers expect seamless multi-device, cross-channel interaction with their favorite brands. They no longer need to be “savvy shoppers” to find a better deal. Here are ways consumers will drive change in 2016.
It’s not that the customers’ web performance needs should take a backseat; rather, their needs will be better served if the business and IT teams are able to meet their goals in the fastest and most efficient manner possible. Here are four steps that any online retailer can take to accomplish this.
JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.
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