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MCM OUTLOOK 2014: ECOMMERCE

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Ecommerce ARCHIVE

Purchases Made From Mobile Devices Climbing Steadily  Apr 08, 2013 3:37 PM By Danielle Thomas

By the end of 2012, approximately 20% of all ecommerce sessions originated from mobile devices — smartphones and tablets. Projections say that level of consumer activity will increase steadily over the next three to five years. Fifty percent of online purchases could be mobile based by 2014, and become the primary conduit for consumer ecommerce by […]

Fraud Management Tools Have Several Benefits  Apr 08, 2013 3:10 PM By Erin Lynch

Fraud management tools have several benefits, according to a whitepaper by FirstData. For example, fraud management tools allow merchants to quickly adjust their scoring and resolution parameters in order to optimize results for their ever-changing business needs; they reduce staff time spent on manual order reviews; they can allow a company to stay up to […]

Returns Fraud Hurting Online Retailers  Apr 08, 2013 2:52 PM By Erin Lynch

The increase is due to several factors, including the impact of lost and/or stolen merchandise on the company’s bottom line and post-fraud costs from customer attrition.

Same-day Delivery Might Not for Everyone  Apr 05, 2013 4:57 PM By Erin Lynch

Amazon, Google, and eBay are striving towards national same-day delivery fulfillment, but the shipping option might not be the perfect decision for every retailer, according to Shop.org. In the “Same-day Delivery – Should It Be a Priority for Your Business” whitepaper,  Shop.org states that before jumping the gun and diving into making same-day delivery happen, […]

Showrooming Most Popular Smartphone Use  Apr 03, 2013 8:28 PM By Erin Lynch

The Federal Reserve Board’s March 2013 Consumers and Mobile Financial Services report, found that consumers would prefer to use their smartphones for showrooming above anything else.

5 Factors Reshaping Ecommerce Today  Apr 03, 2013 8:21 PM By Daniela Forte

Mobile, social, globalization, cloud and legacy order management systems all have a common goal: delighting the customer and earning their trust, according to a blog post by Louis Columbus on www.enterprisingirregulars.com.

Why Websites Are Getting Slower  Apr 03, 2013 6:59 PM By Daniela Forte

Alexa.com recently tested the load times of the top 2,000 trafficked ecommerce sites comparing year-over-year data on website performance.

Design for the Mobile Inbox  Apr 03, 2013 6:38 PM By Daniela Forte

There are two design approaches marketers should consider when designing their mobile inbox, according to an article from ExactTarget.com.

Traditional Payment Options Will be Disrupted in 2013  Apr 03, 2013 4:07 PM By Erin Lynch

Competition within the online payment marketplace is heating up, according to a recent Forrester report, and might change the face of payment options in 2013.

3 Critical Steps to Avoid Social Media Meltdowns  Apr 02, 2013 10:01 PM By Jonathan Levitt

Someday, somewhere, somehow, every retailer will deliver a bad customer experience. Products disappoint, a customer service representative has a bad day, ordering snafus occur; it happens.






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