Operations Summit 2016

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MCM OUTLOOK 2015: ECOMMERCE

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MCM Outlook: 2015 Report: Ecommerce
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ECOMMERCE NEWSLETTER

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Ecommerce ARCHIVE

Mobile Shoppers Move from Browsing to Buying  Jan 12, 2016 3:24 PM By Brett Bair

The 2015 holiday shopping season underscored the importance of mobile as a purchasing channel, with mobile shoppers shifting their behaviors this year from browsing to buying.

Finish Line Supply Chain System Issues Hit Q3 Numbers  Jan 11, 2016 11:56 AM By Mike O'Brien

Supply chain issues tied to new OMS and WMS systems led to inventory shortfalls and poor third quarter results for sporting apparel retailer Finish Line.

Retail Payment Trends: What to Expect in 2016  Jan 11, 2016 11:50 AM By André Malinowski

The payments landscape is changing fast –and much of this fast-paced change is being driven by today’s digitally empowered consumers, whose expectations have been transformed by the smartphone and the services these supply. Which means that more than ever before, consumers expect payments to be fast, convenient and hassle-free.

Adopting New Payment Technology For Your Business  Jan 11, 2016 10:55 AM By Alon Feit

Over the last several years, the introduction of new payment solutions has risen dramatically, yet consumers are ultimately reliant on retailers actually implementing these new solutions at the point of sale to enjoy the benefits these technologies provide.

Week in Review: Macy’s Downfall Sends an Omnichannel Message  Jan 07, 2016 3:06 PM By MCM Staff

Despite all the doom and gloom news that came out of Macy’s, Inc. on Jan. 6, chairman and CEO Terry Lundgren said its omnichannel investments are paying off.

It’s hard to argue against that: In November and December, the company filled nearly 17 million online orders at macys.com and bloomingdales.com.

But Macy’s really has the same problem other omnichannel retailers are experiencing. They are sacrificing store-level salespeople at the expense of technology, and not finding a happy medium to make the omnichannel experience a positive one.

Sales From Smartphones up 53%, but Online Retailers Struggle to Find Growth  Jan 07, 2016 8:25 AM By Tim Parry

Maybe the year of mobile commerce FINALLY arrived. Retailers said sales from smartphones grew 53% year-over-year, according to the State of Retailing Online 2016, conducted by Shop.org, Forrester Research, and Bizrate Insights. But there’s a catch: despite increased investments in mobile technology, more ecommerce retailers said they are struggling to find growth.

5 B2B Ecommerce Trends that will Shape 2016  Jan 05, 2016 2:07 PM By Suchit Bachalli

It was a great year for B2B e-commerce, and a Frost & Sullivan report claims that the U.S., along with China, will be the largest B2B e-commerce market by 2020, with sales reaching $1.2 billion that year.

2016: The Year of Consumer-Centric Fraud Prevention  Jan 04, 2016 11:59 AM By Bill Zielke

It’s been a busy year for e-commerce. The convenience and choice available with online shopping continues to win more buyers, and this year for the first time the National Retail Federation reported that on Thanksgiving weekend, more people shopped online than in stores.

In the Midst of Mobile Madness, Cross-Channel Strategies Remain Crucial  Dec 30, 2015 2:09 PM By Mike Sands

To meet the expectations of cross-channel customers, retailers must pursue a people-based marketing strategy that will help them reach shoppers in the right place, at the right time, with the right message. This, of course, is no small task. Customer recognition and real-time engagement across channels are major challenges facing retailers today. So where does a retailer begin?

Wayfair.com Mobile App Surpasses 2 Million Downloads  Dec 22, 2015 3:46 PM By MCM Staff

Wayfair’s mobile shopping activity points to an upward trend in mobile traffic with the majority of traffic to Wayfair occurring on phones and tablets. Phone traffic has been sharply on the rise throughout 2015 as consumers have been switching from PCs and tablets to the phone.






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