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Ecommerce ARCHIVE

Holiday Season Ecommerce Spending Reached Record $46.5 Billion  Jan 07, 2014 9:39 PM By Tim Parry

comScore said that holiday season U.S. retail ecommerce spending from desktop computers for the full November-December 2013 holiday season, showing that $46.5 billion was spent online from desktop devices, an increase of 10% vs. year ago.

Retailers Should Embrace Showrooming  Jan 07, 2014 1:40 PM By Charles Nicholls

Retailers should not fear the showrooming customer. Shoppers who use mobile devices for showrooming are actually almost twice as likely to purchase from the same retailer in-store or online than buy elsewhere.

QVC’s Contact Center Gets Top Score in ForeSee Experience Index  Jan 07, 2014 11:36 AM By Daniela Forte

QVC had the highest score in contact center customer satisfaction with a score of 88. QVC beat out Amazon, Costco, O’Reilly Auto Parts and PetSmart which each saw a score of 85, according to the recent ForeSee Experience Index: 2014 U.S. Retail Edition.

3 Steps to Winning the Mobile Consumer  Jan 03, 2014 1:43 PM By Mark Tack

Retailers intuitively know mobile is a game changer, but they don’t always understand best practices or how to implement them. Here are three actions retailers can take to win the mobile consumer beyond the holiday season.

A Daily Dose of Personalized Product Recommendations  Jan 02, 2014 12:12 PM By Ross Kramer

With some simple automation and dynamic content, personalized product recommendations can quickly and easily take even email blasts from ordinary to extraordinary. Here are a few creative ideas for daily emails to get you started.

Monsoon Commerce Acquires CompassIM Warehouse Management System  Jan 02, 2014 9:16 AM By Tim Parry

Monsoon Commerce announced today that the company has acquired CompassIM from Access Data Systems. Monsoon Commerce will support and invest in CompassIM customers and partners going forward.

2014: Infinite Channels, Product Awareness and the Dawn of Pervasive Commerce  Jan 02, 2014 8:12 AM By Sanjay Parthasarathy

In 2014 brands and retailers will make major strides towards a world of pervasive commerce. Here are 5 trends we’ll see in 2014 and beyond.

10 Things Your Ecommerce Site Must Do In 2014  Jan 01, 2014 9:39 PM By Iman Sadreddin

Just as shoppers are shaking off their post-holiday cobwebs and vowing to stick with their New Year’s resolutions this year, retailers must also resolve to continue to stay fresh and innovative because that is what shoppers expect. Don’t let your website become stale. Here are 10 capabilities your ecommerce site must be able to do in 2014.

2014: Things Just Got Personal  Jan 01, 2014 9:25 PM By Blair Lyon

As we stand at the threshold of 2014, it’s only natural to wonder what the new near will bring. If 2013 was the year of ecommerce, 2014 is set to be the year of personalization.

5 Digital Marketing Resolutions for 2014  Jan 01, 2014 8:30 PM By Graham Cooke

With the new year and new budget assessments upon us, this is a critical time for merchants to assess and reevaluate their strengths and opportunities. Marketers may experience many stages of resolutions, but to truly reap the benefits of 2014, all the following outlined should be realized.






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