Best Practices for Retail Operations and Fulfillment

Major tactical areas like handling holiday season demand and related labor management issues, as well as implementing omnichannel commerce and dealing with rapid changes in customer contact centers, are perennial challenges facing operations and fulfillment professionals.

To help them address these challenges, Multichannel Merchant convened a “power panel” of retail operations executives at Operations Summit 2014.

In this executive summary, you will find out what Commando COO Katie Langrock, OSP Group Executive Vice President Chip Edgington, Finish Line Executive Vice President Dan Marous, Guitar Center Vice President Randy Jaunzemis, and Newegg Senior Vice President Kunal Thakkar had to say about:

  • Dealing with peak demand and intense seasonality
  • The changing face of customer contact
  • Omnichannel initiatives that bring shippers closer to their customers
  • And more…

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