Ecommerce Returns Help Shape the Customer Experience

Free shipping and returns have become prerequisites for ecommerce retailers who want to compete with ecommerce leaders like Amazon. In 2017, merchants are identifying and implementing enhancements in three key areas: customer satisfaction, reverse logistics, and positioning returns to enhance the brand experience for customers.

Download this report from Multichannel Merchant and learn:

  • The value of optimizing the returns experience for customers
  • How improving reverse logistics can have a dramatic impact on labor costs
  • Why returns are an opportunity to maximize the brand experience for customers
  • How important good communication is in the returns process

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