Complexity of Returns Grows as Ecommerce Does

While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.

In this executive summary about returns, you will learn why customer experience is king, how to address returns fraud and abuse, using technology solutions and outsourcing firms, and more.

The following ecommerce experts are interviewed in this report:

  • Devon Downing, workforce and system manager at Gardener’s Supply
  • Sucharita Mulpuru, vice president and principal analyst at Forrester
  • Jerry Bellante, director of operations at Duluth Trading Co.
  • Curtis Greve, managing partner of reverse logistics consultancy Greve Davis
  • Bob Moraca, vice president of loss prevention for the National Retail Federation


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