Complexity of Returns Grows as Ecommerce Does

While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.

In this executive summary about returns, you will learn why customer experience is king, how to address returns fraud and abuse, using technology solutions and outsourcing firms, and more.

The following ecommerce experts are interviewed in this report:

  • Devon Downing, workforce and system manager at Gardener’s Supply
  • Sucharita Mulpuru, vice president and principal analyst at Forrester
  • Jerry Bellante, director of operations at Duluth Trading Co.
  • Curtis Greve, managing partner of reverse logistics consultancy Greve Davis
  • Bob Moraca, vice president of loss prevention for the National Retail Federation

Sponsored by:

Marketlive Logo


Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.