Retail ARCHIVE

Collecting Email Addresses at POS Can be a Struggle  Mar 08, 2013 9:28 AM By MCM staff

Scott Cohn of Chinese Laundry talks with Tim Parry of Multichannel Merchant at eTail West 2013. Cohn talks about the issues merchants with bricks-and-mortar locations face when they want to capture their customer’s email address. Not only are there personnel issues to deal with, but legal ramifications as well.

Legally Gathering Emails at the POS  Mar 06, 2013 7:40 PM By MCM staff

In this video taken at eTail West 2013, Scott Cohn of Chinese Laundry, formerly of Bakers Shoes, talks about the issues merchants with bricks-and-mortar locations face when they want to capture their customer’s email address. Not only are there personnel issues to deal with, but legal ramifications as well.

Belk’s 5 Observations on the Journey to Retail Revolution  Jan 24, 2013 8:09 AM By MCM staff

In this video from the National Retail Federation, Belk Chairman and CEO Thomas Belk Jr offered attendees at NRF Annual Convention & EXPO in New York five observations, not all lessons learned, but honest admissions and tips that any retailer – whether ahead of the curve in the digital revolution or still catching up – can appreciate.

11 Ways to Combat Shopping Cart Abandonment  Jan 11, 2013 10:23 AM By MCM staff

 

December Sales Results a Mixed Bag  Jan 04, 2013 12:01 AM By Tim Parry

Did the 2012 calendar year end on a high note for retailers? It depends on which retailers you ask. And in a case like Limited Brands, the answer could simple be “yes, no and maybe.” But indications are customers were buying from their desks during the workday or from their tablets in front of the television at night.

3 Predictions for Small Merchants in 2013  Jan 03, 2013 10:19 PM By Fred Lizza

During the last year, we

Study Finds Apple, Best Buy and Kohl’s Deliver Best Mobile Experience  Dec 13, 2012 8:23 PM By Erin Lynch

While a new report revealed that Apple, Best Buy and Kohl

Petco Poses Problems for Mobile Shopping  Nov 27, 2012 1:52 AM By Erin Lynch

When I did find an item I wanted and placed it in my cart, the purchase options included pop-ups, which were nearly impossible to close with your finger. Once those hurdles were passed, the site completely crashed at about 3:30 p.m. Eastern on Cyber Monday, after entering my personal information.

CBS News Looks at the Reinvention of J.C. Penney  Nov 25, 2012 11:04 PM By MCM staff

Are department stores dead? Is J.C. Penney trying too hard to reinvent the department store experience? This video from CBS News looks at the changes J.C. Penney is making (including its new JCP moniker) under the direction of CEO Ron Johnson. It also looks at how Nordstrom is succeeding by because of its focus on customer experience and customer service.

Walmart Reports Best Black Friday Ever  Nov 24, 2012 4:22 PM By MCM staff

The retailer saw larger crowds than last year and a huge response to its first ever one-hour guarantee on key electronic items.






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