Opinion: Thank a Macy’s Employee This Black Friday  Nov 25, 2011 8:16 AM By Tim Parry

Macy’s employees came from as far as Bangor, ME and Virginia to take part in the parade. No one spent the night in the city (at least on Macy’s tab). The folks from Maine got on a bus at 8 p.m. Wednesday for the overnight trip.

Federal Reserve Sued Over Swipe Fee Reform  Nov 23, 2011 7:35 PM By Tim Parry

The National Retail Federation, the Food Marketing Institute, the National Association of Convenience Stores and retailers Boscov’s and Miller Oil filed a lawsuit in the U.S. District Court in Washington Tuesday saying the Federal Reserve failed to follow key requirements of a 2010 law when it adopted a flawed cap on debit card swipe fees that took effect this fall.

Deloitte: Consumers Geared Up for Black Friday Weekend  Nov 22, 2011 10:12 PM By MCM staff

Deloitte’s 2011 pre-Thanksgiving shopping survey shows that more than half of holiday shoppers (51%) plan to shop in-stores or online over the Thanksgiving weekend. Furthermore, nearly 70% of the 1,000 consumers polled between Nov. 17 and Nov. 19 are looking for information about Black Friday sales.

The art of merchandise curation  Oct 03, 2011 9:30 PM By Andrea Syverson

A merchant’s carefulness, focus, expertise and intuitive human touch are what help set one brand apart from another

Brand, Loyal Customer Base Keep Country Curtains Relevant  Sep 22, 2011 8:18 PM By Jim Tierney

Country Curtains was

Will Chico’s Take Boston Proper Into Retail?  Aug 18, 2011 7:41 PM By Jim Tierney

In the deal announced yesterday, which is expected to close within 45 days, Chico

Video: How Catalogs and Ecommerce Drive Chico’s Store Traffic  Jul 21, 2011 4:20 AM By MCM staff

What channels help drive traffic to Chico’s, White House | Black Market and Soma Intimates stores? Jenn McClain, director of online marketing and ecommerce for women’s apparel merchant Chico’s, shares what

Deal–Of-The-Day Programs For the Contact Center  May 10, 2011 9:35 PM By Melissa Dowling

Website promotions that offer daily deals are hot, but can you implement them in your call center? Absolutely, according to Chris Hansen, vice president of horticultural products merchant

Sense of Urgency or Sense of Concern  May 01, 2011 9:30 PM By MCM staff

BETH NEGUS VIVEIROS: No matter what your marketing medium of choice is today direct mail, email, social, TV, whatever one thing is certain. Consumers

It’s About Creating Relationships  May 01, 2011 9:30 PM By MCM staff

JIM TIERNEY: Customer service has failed to make the grade since 1995, according to Rosanne D’Ausilio, president of Human Technologies Global. Why? Because

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