Who owns what  Jul 01, 2009 9:30 PM By MCM staff

Many of the MCM 100 are Multititle Mailers. Here’s a Guide to Who Owns What: 1-800-FLOWERS.COM includes, Ambrosia, Cheryl & Co., Fannie

Talking to today’s customers  Jun 01, 2009 9:30 PM By Lois Boyle-Brayfield

Consumers are breaking down the traditional walls of advertising, forcing us to revolutionize the way we talk to them. We are no longer always in control

Work with and around voicemail  Jun 01, 2009 9:30 PM By Terry Flynn

We now have e-mail, text chat, Twitter, mail and more. So why does anyone still bother to sell over the phone? The secret of those marketers who use telemarketing

Tea shopping with no sympathy  May 01, 2009 9:30 PM By MCM staff

Everybody wants to provide good customer service, but sometimes overattentive and know-it-all salespeople can be annoying. Blogger Michael DiMarco (aka

Consumer merchants see sales fall  May 01, 2009 9:30 PM By Jim Tierney

Even If Flat is the New Up, only one of the publicly traded business-to-consumer merchants tracked by Multichannel Merchant was for the fourth quarter.

Retail returns fraud  Mar 01, 2009 10:30 PM By Patrick Barnard

Fighting the rise in retail returns fraud

Talbots To Cut 370 Jobs, 20 Stores  Feb 06, 2009 8:25 PM By Patrick Barnard

With the report of a weak fourth quarter and fiscal year, women

More Store, Staff Cuts for Pier 1  Feb 06, 2009 1:32 AM By Jim Tierney

Home furnishings and decor retailer Pier 1 Imports will cut 10% of its full-time staff and possibly 125 underperforming stores, according to a Feb. 3 filing with the Securities Exchange Commission.

Survey Shows L.L. Bean is Tops in Customer Service  Feb 03, 2009 11:31 PM By Patrick Barnard

How does it feel to be the best in customer service? Just ask apparel merchant L.L. Bean.

Reorg, Layoffs for Macy’s  Feb 03, 2009 10:51 PM By MCM staff

Department store chain Macy’s said Monday it is cutting 7,000 jobs–about 4% of its total current workforce–in its stores, distribution centers and offices. The company is reorganizing, eliminating its Macy’s division structure and integrating all functions into a single organization.

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