MULTICHANNEL MERCHANT » RETAIL
Everybody wants to provide good customer service, but sometimes overattentive and know-it-all salespeople can be annoying. Blogger Michael DiMarco (aka
Even If Flat is the New Up, only one of the publicly traded business-to-consumer merchants tracked by Multichannel Merchant was for the fourth quarter.
Fighting the rise in retail returns fraud
With the report of a weak fourth quarter and fiscal year, women
Home furnishings and decor retailer Pier 1 Imports will cut 10% of its full-time staff and possibly 125 underperforming stores, according to a Feb. 3 filing with the Securities Exchange Commission.
How does it feel to be the best in customer service? Just ask apparel merchant L.L. Bean.
Department store chain Macy’s said Monday it is cutting 7,000 jobs–about 4% of its total current workforce–in its stores, distribution centers and offices. The company is reorganizing, eliminating its Macy’s division structure and integrating all functions into a single organization.
It’s been more than 20 years since the customer information revolution began, most visibly in retail loyalty programs Neiman Marcus InCircle and American
Urban Outfitters, which announced in September it planned to bring its Anthropologie brand to the U.K., has selected two sites.
Store shopping is all about the experience. So how do you create that retail experience online, starting right from your landing page?