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5 Steps to Disaster-Proofing your Contact Center
Contact centers have become the arteries of organizations, enabling customer care, retention, inbound and outbound sales, fundraising and donations, and direct response. So before a disaster threatens or strikes, take effective measures to protect your centers and the services they provide.
Are You Ready for Security Breaches?
The most critical and fastest-growing customer service need is the ability to handle computer security breaches that have led to the exposure of individualsÂ’ personal data that puts them at risk of identity theft
Outbound Telemarketing for Retention Rather than Prospecting
Looking for new customers? Forget outbound telemarketing as a means of getting them. Prospecting for new business via phone is a low-percentage activity, says John Hirth, president of Selling Dynamics, a sales process management company. It has a high failure rate. But there is a good use for outbound calling, and it works especially well in business-to-business. Retention. For one thing, you already
Preparing a business continuance plan in case of a natural disaster
The people at Orient Expressed thought they were ready for anything. We knew that we would be able to contact each other in the event of a disaster, says catalog director Mary Malone. We all had cell phones, we knew where our families were. What more did anyone need in New Orleans? They found out when Hurricane Katrina hit in late August 2005. Ordered by the city to evacuate in 24 hours, the two dozen
Ops & Fulfillment Contact Center/CRM
Ops & Fulfillment Contact Center/CRM
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