Ship ARCHIVE

Cyber Patrol  Mar 01, 2001 10:30 PM By David Pluviose

What are your employees most likely to do when no one’s looking? Surf porn sites on the Web Send chain e-mails to co-workers Make personal long-distance

Pillar to Post  Mar 01, 2001 10:30 PM By Roger L. Kingsland

Turnover, technology, and CRM are the three most significant influences in the current call center market.

first impressions  Feb 01, 2001 10:30 PM By MCM staff

Everyone has a favorite story to tell about the job candidate who was less than perfect, from the man who took his mother in with him to the interview

full speed ahead  Feb 01, 2001 10:30 PM By MCM staff

Superman’s outfit was cool, but it must have cost him a bundle. Besides, do you really need material handlers who can leap over tall buildings with a

READY SET GO!  Feb 01, 2001 10:30 PM By Ron Hounsell

measuring work doesn’t take split-second timing, but it does require valid standardsLOOKING OVER a warehouse worker’s shoulder and counting how many minutes

Returns.com  Jan 01, 2001 10:30 PM By MCM staff

Return.com is a comprehensive return service provider with integrated solutions offering face-to-face servicing, returned inventory processing and streamlined

ABC 123  Jan 01, 2001 10:30 PM By Terrance L. Pohlen

You’ve figured out your operations costs and allocated them correctly, as described in Part One of this article (November/December 2000). How do you use

Run for Cover  Jan 01, 2001 10:30 PM By Rama Ramaswami

Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes

TOP OF THE HEAP  Jan 01, 2001 10:30 PM By Jeff Wiles

Follow these principles to ensure that customers get royal treatment, whether you are a third-party services provider or an e-merchant seeking top-to-bottom

A Million Mailer March?  Dec 01, 2000 10:30 PM By Sherry Chiger

Several weeks ago, as part of a roundtable discussion on lists and circulation, I asked a number of catalogers whether the January postal rate hike had






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