MULTICHANNEL MERCHANT » SHIP
Although manifesting systems are vital to achieving shipping efficiency, they are, in their state, by no means an ubiquitous presence in distribution
Hanover Direct subsidiary Brawn of California did not engage in a deceptive business practice by charging customers a $1.48
We aren’t quite sure when the shipping and delivery departments left their modest lodgings in the recesses of the warehouse and entered the boardroom.
As competition for carrier resources becomes more intense, shippers that develop effective programs in collaboration with carriers are most likely to
We live in what may be dubbed, to use a clich, the Information Age. No matter what you’re looking for, whether it’s advice on your love life or products
United Parcel Service is buying Richmond, VA-based Overnite Corp for $1.25 billion. The acquisition will enable UPS to expand its ground freight services in North America
Top Picks In the market for picking technologies? Chances are you’re looking for advice. Dave Piasecki, principal of Inventory Operations Consulting in
Anecdotally, it appears that a sort of informal backlash against offshore agents has resulted in lower customer satisfaction ratings for some companies.
As call centers become more strategically significant in their service to customers, firms that use an outsourced call center service need to measure
Mailers started 2005 on an optimistic note. Apparently they were confident that consumers hadn’t spent all their disposable income during the holiday