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MULTICHANNEL MERCHANT » TECHNOLOGY
A recent study by Forrester Consulting commissioned by Conversocial, identified three stages of social customer service maturity.
Retailers and retail experts contacted by Multichannel Merchant were mixed in terms of the impact of the new Amazon Fire phone.
OverstockArt.com re-launched its iPad app version 6.0 earlier this week, which promises a more interactive experience between the brand and customer.
In a new study from PwC, commissioned by JDA Software, 83% of retail executives said their supply chains were not optimized for omnichannel.
GoECart has partnered with Bongo International to make global ecommerce easier and quicker for GoECart customers.
Shoe Carnival said its transition from 3PL to ship-from-store is foundational in terms of its overall omnichannel strategy.
Retailers must blend the physical and digital worlds into a seamless omnichannel experience to attract and retain today’s empowered shoppers.
Experts in operations and fulfillment agree there is a place for both warehouse management systems (WMS) and warehouse control systems (WCS).
In ecommerce, retailers must strike a balance between operational efficiency and the human interaction that fosters consumer loyalty.
For years, technology has enabled customer communication to be more personalized. Finally, one-to-one nirvana may be just around the bend.