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MULTICHANNEL MERCHANT » TECHNOLOGY
TechnologyApr 02, 2013 8:19 PM By Erin Lynch
Tom Maryniarczyk, associate vice president of ecommerce analytics and promotions, at Sears Canada, shares his ideas on successful online merchandising and personalizing the online shopping experience.
TechnologyMar 27, 2013 11:24 PM By Tim Parry
Cache has seen an 88% increase in the conversion rate among site search users since implementing SLI’s full-service Learning Search solution for its Cache.com website.
TechnologyMar 27, 2013 9:02 PM By Ross Kramer
Research shows that 77% of online shoppers use ratings and reviews when making purchase decisions, and 70% of online users trust consumer opinions posted online.
TechnologyMar 27, 2013 3:46 PM By Erin Lynch
Although a new study by ThreatMatrix had found that 85% of retailers are calling cyber security a high priority within their organizations, 40% of the respondents said they have no online prevention measures in place.
TechnologyMar 27, 2013 11:09 AM By Bill Leber
With U.S. ecommerce sales surpassing the $200 billion mark and projections of continued double-digit growth, it is increasingly important that multichannel retailers develop a process to integrate these channels and manage fulfillment efficiently and effectively. However, many retailers are busy on the front end optimizing their websites and stores.
TechnologyMar 26, 2013 7:47 PM By Brendan O'Kane
Even with the rise of IP-based messaging apps such as iMessage, WhatsApp and Just.me, SMS remains ubiquitous largely because of its interoperability. It doesn’t suffer from the device and operating system fragmentation that beset the messaging apps. So, even though the IP-based apps are expected to catch up with their older cousin this year, SMS […]
TechnologyMar 26, 2013 1:53 PM By Erin Lynch
Shopping online is more popular than ever with consumers. Unfortunately, based on a 2012 LexisNexis “The True Cost of Fraud Study,”
TechnologyMar 25, 2013 5:54 PM By Daniela Forte
A recent study by Flurry showed that consumers’ use of various apps have increased by 132% over the course of a year.
TechnologyMar 20, 2013 7:06 PM By Scott Matthews
That content, when presented clearly and purposely when requested by the consumer can be a powerful driver of sales. The more elaborate the content, the more it engages consumes and leads to higher sales.
TechnologyMar 20, 2013 1:14 AM By Tim Parry
More merchants are monitoring social media in the contact center than offering live chat, according to the results of the MCM Outlook 2013 survey. According to the survey results, 46.5% of respondents are monitoring social media in the contact center, while just 21% are using live chat technology.
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