MCM CommerceChat podcast

How to Effectively Managing Your Brand Messaging in a National Crisis

| Mike O'Brien

How should brands be managing their messaging at this sensitive time, expressing empathy without overdoing it?
Deb Gabor, CEO of brand strategy consultancy Sol Marketing, has led brand and crisis strategy engagements for Dell, Microsoft, HomeAway and others. She discusses brand messaging do’s and don’t’s in the days of COVID-19.

Branding, ecommerce branding, ecommerce, Patagonia, brand audit

5 Steps to Creating and Implementing Your Brand Voice

| Sergio Arboledas

Your brand voice is an essential part of how your customers and clients perceive you. How are you sharing your brand voice with your customers and is it working to your advantage? Here are five steps to begin implementing and creating your brand voice.