customer service, customer experience, call center, customer service reps

How Retailers Can Better Leverage Vendors

| MCM Staff

Take a moment to think about your ideal customer. The easy answer might be “the person who spends the most money,” but there’s really so much more that composes an ideal customer. Here is how you can choose the right vendors to fit all the needs of the customer.

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

10 Ways to Boost Sales In 2017

| Ian Goldman

With the rush of holiday shopping and returns firmly in the rearview, it’s time to focus on hitting sales goals for 2017. Here are ways retailers can get ahead in 2017 and boost their sales.

How Walmart’s $3.3 Billion Push Into Ecommerce Affects You

| Zeke Hamdani

Walmart has long been the brick and mortar giant in the United States known for being extremely difficult to compete with. The company’s recent online push just got a dose of serious “rocket fuel” through its $3.3 billion acquisition of Jet.com. Will it be able to duplicate this stature online?

Which Store Should You Ship From? All of Them.

| Ian Goldman

Second day delivery service for ecommerce orders anywhere in the U.S. is only possible for players with massive warehouses, robots, and drones, right? Wrong. Here are three ways to harness the fulfillment power.