Belk, eBay Enterprise, eBay, customer service, customer contact center, customer experience, retail, online retail, ecommerce

Belk Announces the Appointment of a New CEO

| MCM Staff

The Board of Directors of Belk, Inc. announced that Tim Belk will retire as chief executive officer of the company in July 2016. Former Hot Topic CEO, Lisa Harper will take over, see what this will mean for the company.

Staples CEO Ron Sargent to Step Down

| MCM Staff

Staples Inc. announced that its CEO Ron Sargent will step down from his post effective June 14. See who will be taking on as interim CEO while the office-supply company looks for a new CEO.

Bonobos, Operations Summit 2015, Excellence in Customer Experience Awards, Innotrac SmartHub, Operations and Fulfillment, customer experience

Bonobos Makes Leadership Change

| MCM Staff

Bonobos has made a leadership change to expand its rapid multichannel growth. See what high-end accessories company this person came from and what it will mean for Bonobos.

Abercrombie & Fitch CEO to Retire

| Daniela Forte

Abercrombie & Fitch announced today that embattled CEO Michael Jeffries is retiring. He will also be retiring as a board member, effective immediately. See what this will mean for the retailer.

Best Buy Blames Price Competitiveness in Holiday Sales Decline

| Erin Lynch

The competition in price played a major role in the declining 2013 holiday sales results at Best Buy, according to a statement released by the electronics retailer. In the nine week holiday period that ended on Jan. 4, Best Buy reported $11.45 million in revenue, down slightly from the 2012 holiday season of $11.75 million.