alt-commerce livestream shopping feature

Livestream Commerce Needs a CX Upgrade

| David Fletcher

Livestream commerce became more popular during the pandemic lockdowns, and there are new reasons why it’s seeing some pickup. Some high-profile shakiness in the U.S. (see Facebook, TikTok) means brands need to understand what their audiences want and need, instead of trying to apply here what worked in other markets.

9 Steps to Develop, Implement a Vendor Compliance Program

| Brian Barry

Vendor compliance is achieved when a merchandise vendor shipping a retailer’s purchase order satisfies the retailer’s requirements, typically specified as a condition of the retailer-vendor relationship and the purchase order negotiated by the retailer. Here are 9 tips to help you develop a successful vendor compliance program.

Going Beyond Ecommerce Chargeback Insurance

| Suresh Daksina

If you’re a merchant getting hit with chargebacks, the concept of chargeback insurance might sound like the perfect solution for you. But that may not always be the case. Here are some important considerations as well as suggestions for augmenting your insurance.

EMV, card not present, CNP fraud, ecommerce fraud, ecommerce fraud prevention, chip-and-pin, chip and pin, ecommerce security, payment security

There’s Nothing Friendly About Chargeback Fraud

| Monica Eaton

Fraud is one of the most common reasons cardholders file a chargeback. But within the category of fraud is a concept quite troubling – friendly fraud. Referred to as chargeback fraud or cyber shoplifting, this type of chargeback is difficult to detect and prevent.