Understanding the Gen Z CX in 2023

| Mike Debnar

What sets Gen Z consumers apart from the rest? Plenty. For starters, they have different preferences on loyalty, products and payment methods. Here’s how you should evolve your strategies to capture more insights about — and optimize for — the Gen Z customer experience during the current post-holiday sales period and beyond?

First Amazon Go Self-Serve Grocery Store Online in Seattle

| Douglas P. Clement

Amazon’s hunger for a bigger bite of the $839B grocery market was evident in the opening of the first checkout-less Amazon Go Grocery store in Seattle. The 10,400-square-foot space, roughly 5x the size of an Amazon Go store, stocks 5,000 items. Tech startups AiFi and Grabango are reportedly working on systems for competitors.

Amazon Pursuing Pay-With-Your-Hand Biometric Checkout Technology

| Douglas P. Clement

Amazon’s latest expansion into the consumer biosphere will enable brick-and-mortar shoppers to pay for purchases with a mere wave – or scan – of their hand. The Wall Street Journal said Amazon is creating a system of hand-scanning terminals for retailers, with a focus on venues like coffee shops with lots of return customers.

Walmart Adds Google Voice Capability for Online Grocery

| Mike O'Brien

Two months after dropping out of the Google Shopping Actions platform and the Google Express same-day delivery service after a year-long test, Walmart is adding Google’s voice ordering capability for online groceries as it continues to wage war with Amazon.

How to Fix Your Ecommerce Checkout to Sell More

| Irina Linnik

Checkout is the most critical part of the ecommerce sales funnel as this is the area where people complete transactions and purchase your products. Here are some tricks that can help retailers fix the current issues and start selling more at checkout.

The 5 Hurdles to Autonomous Checkout

| Michael Suswal

Dramatic changes in retail can be seen through the lens of large and small technology companies. Retailers are facing an urgent need to improve shopping experiences, and no retail technology is more exciting than autonomous checkout. Here are five hurdles that need to be cleared to make any idea a viable market solution.

Discover What Shoppers Have to Say About Your Online Checkout Process

| Ohad Hagai

Shopping online can, and should, be a great experience. It provides consumers with the luxury of not having to leave their house and having their item of choice delivered straight to their doorstep. Here are the primary aspects of the checkout process you need to optimize to avoid cart abandonment.