5 Tips For Providing Top Customer Service

| Chassidy Lake

It is no secret that the customer’s experience is vital to the success of your business. One way to ensure a positive shopping experience for your customer is to ensure they are receiving top of the line customer service. Here are five ways to provide customers with a good experience that will ensure they return.

Does Your Customer Experience Set You Apart from the Competition?

| Curt Barry

As we all know, customers can now easily comparison shop online, becoming more price savvy and opportunistic. As you think about your business, what sets your business apart from the competition in terms of customer experience? Here are two great real-life examples of a “wow” experience.

Don’t Run an Anti-Customer Service Strategy in Ecommerce

| Fang Cheng

Making it harder for customers to make returns or get in touch with you is a poor customer service strategy. So is slavish devotion to KPIs and this quarter’s results, while missing the bigger picture of the customer experience you’re creating. See what pitfalls this approach creates for your business, and how to avoid them.