An Omnichannel Mixed Bag, Delivered in a Box

| Mike O'Brien

As someone who lives, eats, sleeps and often writes about omnichannel, it’s always interesting to be a participant in the “anytime, anywhere, anyhow” dynamic. See how Bob’s Stores got my experience exactly right, but fell down in terms of fulfillment efficiency.

FedEx Rate Changes to Hit Ecommerce Shippers Hard

| Mike O'Brien

The recently announced rate changes from FedEx reflect both the continual cat-and-mouse game with main rival UPS, as well as a bigger hit on ecommerce shippers as carriers look to recover the higher cost of moving more and more online orders. See what analysts and experts have to say about the impact of the new rates.