5 Surefire Ways to Improve Your Customer Service

| Curt Barry

You expend big sums of money to launch websites, acquire customers, put contact centers and fulfillment in place, but how do you actually monitor customer service performance? To avoid the kinds of issues that can cause even loyal shoppers to vote with their feet, here are 5 tried-and-true ways to improve your customer service.

5 Things You Need to Know to Ensure Drop Shipping Success

| Jett McCandless

Drop shipping can be an extremely beneficial tactic for retailers when done right because it offloads inventory risks. But it can create additional layers of complexity and challenges associated with quality and speed, among others. Here are some tips to help you make it a winner for your business.

Nordstrom

Nordstrom Takes Minority Stake in Drop Shipping Firm Dsco

| MCM Staff

Nordstrom has invested an undisclosed sum in drop shipping firm Dsco, formerly Dropship Commerce, in order to grow its ecommerce business. See how this will enable Nordstrom to reduce its inventory levels and shift holding costs to its suppliers.

Get Operations, Drop Ship Vendors Ready Now for Holiday Peak Prep

| Peter Zaballos

With the spring season underway, you are likely already executing on your 2016 ecommerce initiatives. For most retailers, the goal is to be ready by back-to-school season so you can test your advancements prior to the holiday season. So spring is perfect timing to assess holiday peak prep and readiness.

Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

Where Is Your Inventory Holding Cost Barometer?

| Mike O'Brien

How are you handling retail inventory management? Your answer to this critical question can lead to increases in your top and bottom line – or added costs if your inventory is bloated, hard to access or poorly allocated.

The Pros and Cons of Drop Shipping

| MCM Staff

In this video taken last month at Operations Summit 2014, S&S Worldwide Director of Distribution Mark Desrosiers shares his views on drop shipping with Multichannel Merchant Managing Editor Tim Parry.