Samonsite Acquires eBags for $105 million

| MCM Staff

Samsonite acquired online luggage and bag retailer eBags for $105 million in an effort to accelerate its growth into direct-to-consumer retailing. See what this will mean for both Samsonite and eBags going forward.

ebags

eBags On the Importance of Consistent Brand Communication

| Mike O'Brien

Catherine Harrison, director of operations for eBags, talks about her company’s approach to keeping its customers in the loop and satisfied. eBags is a finalist in the category of brand communication for the third annual Excellence in Customer Experience Awards, to be presented at a March 29 luncheon ceremony at Operations Summit 2017 in Pittsburgh.

ebags

Mobile Brings 70% YoY Sales Growth for eBags

| MCM Staff

eBags, a travel gear e-tailer and expert reports that year over year sales via mobile grew 70% for both Q4 and full year 2016 while mobile traffic grew 67% for Q4 and 53% for the year. See what eBags did to achieve this.

ebags

eBags Sees Cyber Monday Success

| MCM Staff

eBags announced that Cyber Monday 2016 was the biggest online day in history for sales, mobile, and site traffic. See what results eBags garnered and what its plans are going forward.

free shipping, ecommerce fulfillment, Pitney Bowes, same-day delivery, consumer survey, holiday shopping season, 2015 holiday shopping

Retailers Personalize the Cross-Channel Approach This Holiday Season

| Daniela Forte

With the official beginning of the holiday season upon us, the heads of two retail companies discussed what they’re doing to provide their customers with a personalized, cross-channel approach. Here is what they had to say about the holiday season and what it will mean for each of their companies.

women in operations

Women are Making Big Strides in D-to-C Operations

| Tim Parry

Angie Stocklin has a BS, Psychology and an Ed.S, School Psychology. Pooja Agarwal has a BA in Economics and Anthropology from the University of Michigan. So what led them into the male-dominated field of direct-to-customer operations? In Multichannel Merchant’s September 2016 issue, we look at the success stories and accomplishments of Stocklin, Agarwal, and eight other female D-to-C operations executives.

Women in Operations 2016 | Catherine Harrison

| Tim Parry

Catherine Harrison manages inbound and outbound logistics for 525+ Drop-ship vendors and one 3PL with eBags brand products. Read more about Catherine Harrison and how she made a mark in operations for eBags.