While ecommerce offers clear advantages like the ability to read reviews, use mobile payments, choose the perfect size and color, check availability and more, physical stores still have the edge of personal interactions.
That’s why it’s more important than ever to bridge the physical-digital commerce gap.
Direct-to-customer (DTC) brands continued their ascension in 2019 with more than 40% of American consumers making DTC purchases, according to a new report from Diffusion PR. Legacy brands have caught the wave by either acquiring their own DTC brands or investing in their own capabilities.
Sixty-three percent of customer expect items to be delivered within three days, and younger generations are showing loyalty toward companies that offer free expedited delivery options, even if they have to pay for it, according to a study by LaserShip. Here is a look at what customers expect from retailers when it comes to their shipping strategy.
Boxed launched “Boxed Up,” a new paid membership service. For $49 a year, members of the program will receive free rush shipping on orders over $20, improved customer service, price matching and cash back on purchases. Here are some of the other perks this new paid membership promises to customers.
Marc Lore, Walmart’s head of ecommerce for the U.S., talked about the company’s testing of in-home grocery delivery during a keynote presentation at Shop.org, the latest in a string of disruptive moves by the big-box giant as it battles head-to-head with Amazon. See what Lore had to say about the new offering and how he views its potential for expansion.
To be successful as an ecommerce seller, you have to do a lot of things right, and one of them is order fulfillment. Find out how free trumps fast, how too many customer choices can cause issues, and how multi-unit shipments lead to efficiencies.
In a quick counter-salvo, Amazon recently lowered the free shipping threshold for non-Prime members from $49 to $35, a response to Walmart’s move earlier this month.
The speed with which Amazon changed its policy is an indication of just how seriously it is taking ecommerce competition from the world’s largest retailer.
In an effort to remain competitive and cut costs, iconic brand L.L. Bean is considering changes to its famous free shipping and returns. This follows policy changes instituted last year by Nordstrom, another brand famous for its generous returns policy.
Firing yet another salvo in its ongoing ecommerce war with Amazon, Walmart is eliminating its fee-based ShippingPass program that was designed as a counter to Amazon Prime, instead offering free two-day shipping on 2 million items at a $35 order threshold.
What do consumers expect and what are businesses offering in ecommerce shipping? How much do free shipping and fast shipping matter? What about returns and tracking? Based on survey data from Shippo, here are key ways you can turn shipping into a competitive advantage.