Shift happens. And right now, there’s a seismic shift in how U.S. consumers shop. After years of being told by ecommerce analysts and experts that “this is the Year of Mobile,” mobile commerce is finally here, and it’s taking the traditional retail model with it. Check out why mobile commerce is changing the way retailers are changing everything when it comes to fulfilling orders and communicating with customers.
Without an RFP and demos it’s hard to go through the system selection process and know if what you’re looking at is materially better than the existing one. Here are five compelling reasons to go through an RFP process to vet systems and vendors and make sure you choose the right one for your business needs.
As ecommerce grows, so does the number of third-party logistics providers (3PLs). Check out MCM’s list of the top 3PLs for 2017 that can help you reduce costs and improve customer service.
This holiday season, retailers that can deliver a consistent service experience across every channel will not only strengthen customer loyalty but also ensure their business is realizing every opportunity to increase sales. Implementing these 6 tips will help ensure you can achieve these goals.
Omnichannel order fulfillment is complex and can overwhelm legacy systems, processes and personnel. See how an order management system (OMS) can help solve the challenges, and how two major retailers are addressing it.
Omnichannel has become a standard practice in retail, but how well are companies achieving inventory visibility across channels that is so critical to its success?
In this infographic from Stitch Labs, see where the gaps are between omnichannel vision and reality, and what steps can be taken to see improvements.
Siloed inventory and a lack of cross-channel integration to service a highly dynamic customer set can doom retail franchisees. Here’s how an open, distributed inventory management model can help them get it right.
Offering customers the convenience of buy online pickup in store and ship to store, and transparently speeding up delivery to homes with ship from store, can be a daunting task. Download Multichannel Merchant’s special report on omnichannel fulfillment and learn.
In general the omnichannel experience for customers is not matching up to its promise, research firm L2 found in its annual Digital IQ Index of retailers. See which firms scored high in the index, and what they’re doing right.
American Eagle Outfitters has improved performance at its omnichannel DC by pooling DTC and ecommerce inventory in an “all active” processing environment. See what benefits the company has seen in peak season and throughout the year since the facility went all-omnichannel last year.