If you’re looking to revamp your warehouse processes to drive faster fulfillment, don’t forget that an efficient returns process is just as important in driving a better customer experience. Let’s take a look at how you can master reverse logistics and make the process count toward your bottom line this peak season and beyond.
For many companies, peak season hiring is an absolute necessity. The quality and the number of hourly workers can mean success or failure in fulfillment and for your company’s service level and profitability. In many businesses, hiring decisions are underway. These 12 considerations will help you succeed at this annual exercise.
In our latest MCM CommerceChat podcast, Katie Langrock, VP of operations for Vermont Teddy Bear, talks about her company’s approach to recruitment, hiring and retention, especially during peak season. Join us as Katie also takes part in a session on this topic at MCM’s virtual E-Fulfillment Summit on Thursday, June 28 from 10:30 a.m. to 2 p.m. EDT.
In case you missed Multichannel Merchant’s virtual event, Peak Season Summit 2017: Optimizing Black Friday through Cyber Monday and Beyond – or even if you did join us but would like a quick refresher – here are our top 10 takeaway tips from the experts in merchant operations for peak season planning.
In a move designed to capture network costs associated with retailers who fail to meet peak volume commitments, UPS plans to charge them for shortfalls this year. The charges would cover costs such as extra workers and surplus space on trucks or in distribution hubs based on retailers’ projections and volume commitments.
How did shoppers react to their holiday delivery experience in 2016, and what were the weak and strong spots for retailers? What kind of complaints did they have, and what areas do retailers need to shore up to improve their performance in 2017? This infographic from Convey provides some insights and tips on how to improve the experience in 2017.
With a big Cyber Weekend expected, we wanted to take a look around the retail and ecommerce landscape to see what holiday deals were on tap for shoppers.
Delivering a quality experience means customers are more likely to become advocates, telling their friends and coming back to buy more. But undeliverable shipments will move things in the opposite direction fast this peak holiday season. Here are some tips to help you avoid that worst-case outcome.
UPS, FedEx and the USPS are all projecting major growth in holiday shipping volume during the peak season, driven by the ongoing boom in ecommerce activity. See what kinds of increases the carriers are expecting.
Once again, the folks at ShipStation have provided a useful infographic that provides the shipping cutoff dates for the various services provided by FedEx, UPS and the U.S. Postal Service. See what the latest dates are that packages can be picked up by major carriers in order to get to their destinations by Christmas Day.