UPS Releases Holiday Returns and Expected Volumes

| Brian Kelly

UPS is projecting its holiday returns volume as millions of packages make their way back to retailers and manufacturers. See how the major carriers handled the shipping crush, and what FedEx in particular did to keep its seasonal shipping spike low.

Union Woes Threaten Amazon Holiday Deliveries

| Brian Kelly

Citing lowered pay, bad working conditions and staffing shortages, Amazon Prime Air pilots are warning Amazon customers to think twice before placing a holiday order. Find out what steps the pilot union and the company are taking to resolve matters.

Holiday Season Shopping Expected to Finish with A Flourish

| Brian Kelly

This season, holiday sales are ending on a high note as consumers make a final push to stuff those stockings both online and offline. Sales across all devices are up. Discover what big retailers are doing for a final push, what items consumers are picking up this season, and where they prefer to shop.

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Keeping Holiday Promotions Alive During the Summer

| Zeke Hamdani

Many retailers regard the summer months as a slow time of year for promotions, but this does not have to be the case. Mother’s Day, Father’s Day, and the Back To School season all provide opportunities to attract customers with special offers that appeal to convenience factors and/or price sensitivities.

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Consumer Concerns of Online Security Impact Smaller Businesses

| Matt Winn

With a majority of media attention has focused on mega-retailers like Target, small businesses are still looking to find ways to calm customer fears as they enter the biggest selling months of the year. See what small businesses are doing to keep their customers protected.

Top 5 Holiday Shopping Trend Predictions

| Adam Forrest

It’s the time of the year when retailers start running the holiday programs that has been in the works for months. Here are the top five trend predictions for the holiday shopping season.

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Small Businesses Face Big Challenges this Holiday Season

| Matt Winn

With more and more holiday purchases shifting from in-store to online, smaller retailers are looking forward to making the most of this highly profitable selling period, undergoing preparations to handle the rush. See what they are doing to prepare.