The Top 6 Innovations in Online Customer Experience

| Ohad Rozen

Customer experience is the new frontier of business differentiation. Eighty-nine percent predicted that by 2016, they will separate themselves from their competition on the basis of customer experience—more so than product and service Here are six top innovations that will benefit retailers.

3 Ways to Innovate in Operations and Fulfillment and Deliver ROI

| Curt Barry

As fast as ecommerce and omnichannel is changing, is your company using its resources – time, money and talent – to continue to move ahead? Ecommerce, marketing and merchandising have research projects. Are you innovating in operations and fulfillment fast enough to lower costs and improve customer service? Here are three examples of innovation projects you can implement in your organization.

USPS

USPS Makes Innovative Changes

| Daniela Forte

It’s all about innovation for the U.S. Postal Service. The key areas of innovating are centered on how they can market their products and services.