Kohl’s Using Technology to Transform the Customer Experience

| Mike O'Brien

Retailers need to focus less on the “shiny new objects” and instead focus on systems and solutions that actually move the needle, Ratnakar Lavu, Chief Technology Officer for Kohl’s said at NRF’s Big Show. See what tech tricks the company has up its sleeve, which are coming down the road and how they’re boosting loyalty and engagement.

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Amazon Increases Peak Season Hiring 20% from 2015

| Mike O'Brien

Amazon announced plans to hire more than 120,000 workers in 27 states to handle peak season demand at its 90+ distribution and fulfillment centers in the U.S., up 20% from 100,000 in 2015. This comes as major retailers and carriers are holding the line on holiday hiring.

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Google Express Expands Its Midwest Presence

| Mike O'Brien

Google has expanded its two-day Google Express delivery service to 40 million new customers in the Midwest, now offering it in 17 states in its push against the dominance of Amazon Prime. See where it has grown and what retailers are using it.

Kohl’s Looks to Boost Store Sales with Omnichannel Push

| Mike O'Brien

To remain competitive and boost flagging store sales in a tough retail environment, Kohl’s is continuing to invest in omnichannel operations, executives said in a Q2 analyst call. See what else executives had to say about digital initiatives and the impact of Macy’s announced store closures.

Under Armour to Begin Selling Its Products in Kohl’s Next Year

| Mike O'Brien

Under Armour will begin selling products at 1,100 Kohl’s locations next year, and plans to open a store at the iconic FAO Schwartz location in Manhattan. The Kohl’s deal is intended to make Under Armour products more available to consumers, particularly women, at malls and other suburban locations.