Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

Return to Sender: Making Package Returns Easy

| Amine Khechfe

Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.

UPS, United Parcel Service, Shipping/Delivery, Operations and Fulfillment, FedEx, TNT Express, David Abney, ecommerce, seasonal peak, dimensional weight pricing, DIM, DIM weight

UPS Talks About Shopping and Returns

| Daniela Forte

Omnichannel is all the buzz right now among consumers. In a recent one-on-one interview with Multichannel Merchant, Melanie Alavi, retail manager for UPS, explains why it is important more than ever for merchants to embrace the anytime, anywhere shopper.