Major retailers including Macy’s, JC Penney and Nordstrom are placing larger bets on omnichannel as the future of retail, amid hundreds of store closings and even a chain shuttering in the wake of a tough holiday season for brick-and-mortar sales. See what moves the chains are making to counter Amazon’s incursions.
A Kurt Salmon study found 97% of retailers delivered orders on their last guaranteed shipping date before Christmas, up from 95% in 2015 and 87% in 2014. This was partly due to pulling the cutoffs back by a day in many cases, and changing up website messaging at the deadline. See what else the study found, including the performance of luxury brands.
Nordstrom, Costco and UPS have joined with a team from the University of Washington in Seattle to study solutions to last-mile delivery issues in urban areas. See what the group is charged with doing, and learn more on this topic in a session at Operations Summit 2017, March 27-29 in Pittsburgh, PA.