L.L. Bean Looks to Update Free Shipping, Returns Policies

| Mike O'Brien

In an effort to remain competitive and cut costs, iconic brand L.L. Bean is considering changes to its famous free shipping and returns. This follows policy changes instituted last year by Nordstrom, another brand famous for its generous returns policy.

mobile commerce, retail geo-targeting, social media marketing, customer reviews

Retailers Continue Omnichannel Pivot as Stores Struggle

| Mike O'Brien

Major retailers including Macy’s, JC Penney and Nordstrom are placing larger bets on omnichannel as the future of retail, amid hundreds of store closings and even a chain shuttering in the wake of a tough holiday season for brick-and-mortar sales. See what moves the chains are making to counter Amazon’s incursions.

Retailers Achieve 97% Holiday Order Fulfillment

| Mike O'Brien

A Kurt Salmon study found 97% of retailers delivered orders on their last guaranteed shipping date before Christmas, up from 95% in 2015 and 87% in 2014. This was partly due to pulling the cutoffs back by a day in many cases, and changing up website messaging at the deadline. See what else the study found, including the performance of luxury brands.

Same-Day Delivery Growing, But When Does it Make Sense?

| Mike O'Brien

With PetSmart becoming the latest company to offer same-day delivery, other merchants are likely asking themselves, when does this level of service make sense? The answer depends on demographics, product category and your ability to absorb the cost.

Nordstrom, Costco, UPS Join Last-Mile Delivery Study in Seattle

| Mike O'Brien

Nordstrom, Costco and UPS have joined with a team from the University of Washington in Seattle to study solutions to last-mile delivery issues in urban areas. See what the group is charged with doing, and learn more on this topic in a session at Operations Summit 2017, March 27-29 in Pittsburgh, PA.

Nordstrom

Nordstrom Appoints President of Nordstrom.com

| Daniela Forte

Nordstrom appointed Ken Worzel as president for Nordstrom.com. This move is to further accelerate the brand’s ecommerce, digital and mobile efforts. See what plans Nordstrom has in place and what other strategic shifts were made in leadership.

5 Things You Need to Know to Ensure Drop Shipping Success

| Jett McCandless

Drop shipping can be an extremely beneficial tactic for retailers when done right because it offloads inventory risks. But it can create additional layers of complexity and challenges associated with quality and speed, among others. Here are some tips to help you make it a winner for your business.