Belk, eBay Enterprise, eBay, customer service, customer contact center, customer experience, retail, online retail, ecommerce

Is Belk on the Block?

| Tim Parry

Belk, the largest family-owned department store in the U.S., says it is looking for a suitor. But will a competitor like Macy’s Inc. or Nordstrom come to the rescue? Or will it seek help from a private equity firm?

Nordstrom Reports 30% Increase in Ecommerce Sales for Q4

| Daniela Forte

Nordstrom saw a 30% increase in its direct-to-customer sales, which built upon last year’s 31% increase. The direct-to-customer increase was driven by expanded merchandise selection and ongoing technology investments to enhance the customer experience.

Nordstrom to Open Fulfillment Center in PA

| Erin Lynch

Nordstrom has announced plans to open its third fulfillment center Elizabethtown, Pa. Construction for the 672,000-square-foot building began on Jan. 20 and is scheduled to open in summer 2015.