Macy’s Continues to See Results from Omnichannel
Macy’s is continuing to see in-store sales driven by its online channel at both its Macy’s and Bloomingdales stores, the company told analysts and investors in a Q2 earnings call.
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B2B Sees Faster Online Sales Growth than B2C
B2B ecommerce has grown at a faster sales pace than B2C, according to Epsilon’s 2014 Multichannel Trend Report.
Gap Inc. Reports Increase In Online Sales for First Quarter
Gap Inc. reported an increase of 13% in online net sales to $575 million on top of last year’s 27% increase, according to a press release. The company continues its progress toward bridging the growing digital world with its physical stores.
29% of Consumers Will Shop Online for Mother’s Day
Shoppers will be shopping online this Mother’s Day. A survey by the NRF revealed consumers will spend an average of $162.94, a decrease from $168.94 in 2013 for Mother’s Day gifts. Total spending is expected to reach $19.9 billion.
New Study Looks into Language Preferences for Global Shoppers
A new study reveals the impact that language, localization, and brand recognition has when it comes to international ecommerce success.
Drive Online and In-store Sales with Cross-Chain Fulfillment
The key to success is not just technology, but accurate inventory allocation, intelligent order routing, in-store operations execution, and change management.
Overstock.com Surpasses $1 Million in Bitcoin Transactions
Overstock.com announced that it has sold over $1 million in product to Bitcoin users since the online shopping site started accepting the cryptocurrency on Jan 9. According to Overstock.com, of the over 4,300 Bitcoin customers that made purchases with the site since January, almost 60% are new customers.
5 Ways Online Retailers Can Empower Frontline Customer Service Reps
Every customer touchpoint gives you, the retailer, the opportunity to deliver a “wow” experience — one that keeps the customer coming back and telling their friends about the experience. Get back to basics with these five tactics for empowering your customer service employees while simultaneously ensuring your customers feel taken care of when they reach out for help.
A Look at Valentine’s Day 2014 Shopping Trends
While consumers are looking for the best deal this Valentine’s Day, finding a bargain isn’t the top priority for consumers. According to this infographic by PriceGrabber, 59% of consumers will shop online for convenience, while 53% will shop in-store in order to see the product in person before purchasing.
Shoppers Want In-Store Experience to Match Online Convenience
Even as online shopping continues to grow, more U.S. shoppers are planning to make purchases from physical stores, according to the results of the latest study of “seamless retailing” by Accenture.