Walmart Cites Operational Issues in Q4 Ecommerce Slowdown

| Daniela Forte

Due in large part to inventory management issues around the critical holiday period, Walmart reported a serious slowdown in its booming ecommerce growth during the fourth quarter, which increased 23% compared to a 50% gain a year earlier. See what these challenges were for Walmart and what it meant for sales in the fourth quarter.

Hacking Productivity Across a Dispersed Ecommerce Team

| Isaac Kohen

Ecommerce customers expect 24×7 service across email, chat, call, and social media. Online shopping today means your customers can be anywhere and reach out to you at any time with questions about a purchase, shipping or credit card issues. Here are a few tips that will help keep communication open between the customer and retailer.

6 Operational KPIs to Know Anytime, Anywhere

| Derek O'Carroll

Today, we see some retailers strained beyond repair, closing stores while putting more pressure on suppliers to retain some level of margin and profitability. Here are six key performance indicators that retailers should be able to use to measure specific data at any time.

MCM Outlook 2017: Seismic Shopping Shifts Bring Evolution to Fulfillment

| Tim Parry

Shift happens. And right now, there’s a seismic shift in how U.S. consumers shop. After years of being told by ecommerce analysts and experts that “this is the Year of Mobile,” mobile commerce is finally here, and it’s taking the traditional retail model with it. Check out why mobile commerce is changing the way retailers are changing everything when it comes to fulfilling orders and communicating with customers.

10 Ways to Improve Warehouse Efficiency and Reduce Costs

| Curt Barry

What are you doing in your warehouse across freight management, incentive pay for employees, creating baselines for KPIs, developing great managers and other critical areas? Here are 10 things to consider as you look for ways to make your operations more efficient and less costly.

How To Manage Outside Partnerships

| Randy Stocklin

There is always a fine line when deciding what you can, and should, manage in-house, versus what could be outsourced. Here are a few tips on managing partner companies.

Achieving Online Success with an Ecommerce Partner

| Uwe Bald

Improving and operating an online store can seem daunting for merchants already tasked with managing other facets of their business, such as manufacturing, wholesaling and new product development. But with ecommerce business on the rise, it is important for merchants to focus on their online channel as a strategic sales channel.