Alibaba Plans to Buy Stake in Singapore Post
Chinese ecommerce giant Alibaba plans to pay $250 million for a 10% stake in the Singapore Post, Singapore’s national postal system.
Operations and Fulfillment
Operations Execs Discuss Holiday 2014 Plans And More
The Operations Summit 2014 keynote panel quickly agreed that every important element of direct-to-customer operations is getting more complex.
Tom Ford Launches Same-day Delivery in NYC
Designer Tom Ford has just launched a new ecommerce site which offers same-day delivery to New York City area fashionistas.
Bon-Ton to Consolidate Four Fulfillment Centers into One
Bon-Ton announced on March 5 that it has signed a lease for a 743,000 square-foot direct-to-consumer fulfillment center in West Jefferson, Ohio in response to its growing ecommerce operations.
5 Ways Online Retailers Can Empower Frontline Customer Service Reps
Every customer touchpoint gives you, the retailer, the opportunity to deliver a “wow” experience — one that keeps the customer coming back and telling their friends about the experience. Get back to basics with these five tactics for empowering your customer service employees while simultaneously ensuring your customers feel taken care of when they reach out for help.
Brooks Brothers Michael Moseman Gets Candid on Customer Service
Michael Moseman, Director, Customer Contact Center at Brooks Brothers, got candid with Multichannel Merchant and discussed how he uses social media on a day-to-day basis, what merchant he thinks is mastering the art of customer service right now, and some other things you may not known about him.
New Innotrac Study Looks Into Holiday 2013 Experience
Innotrac has released the findings of its SmartHub Holiday Promotions study which tracked the entire ecommerce experience from ordering, to shipping, packaging, customer service, and returns through the eyes of the customer.
INFOGRAPHIC: Retailers Need to Step Up Their Shipping Game this Holiday
With nearly 50% of Americans abandoning their shopping carts due to high shipping costs, it’s imperative for merchants to focus on managing delivery fees in order to ensure a happy customer this holiday season. In this infographic from Pitney Bowes, you will walk away with a few quick tips that can help you keep a happy customer and a secured sale during the most competitive time of the year.
Google Same-day Delivery Service Expands Reach
Google announced that its Google Shopping Express, a same-day delivery service, is now available to everyone in the Bay area from San Francisco to San Jose, according to a press release.
Newegg Planning Indianapolis Distribution Center
Newegg, an exclusive online-only electronics retailer, is looking to open a new Midwest distribution center in Indianapolis, Indiana. The proposal is expected to cost $15 million to lease and equip the 800,000 square-foot facility.