New Digital Fulfillment Strategies Help Meet Customer Expectations

| Tim Parry

Consumers want fast, free and transparent delivery, and they want to be kept in the loop each step of the way. Driven in large part by Amazon, a new level of service is influencing the buying decision. Download this report and find out why merchants need to invest in fulfillment technologies.

customer service puzzle

3 Things Successful Retailers Have in Common

| Ken Chrisman

While there is no one single way for companies to succeed in driving ecommerce growth, there are some fundamental ecommerce and supply chain strategies that many successful companies follow. Here are the best practices to ensure success for your ecommerce business.

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

4 Ways to Take Advantage of the Booming Ecommerce Market

| Nathan Jones

Online retail is expected to grow 8-12% this year (3x higher than the wider industry growth) with sales predicted to be between $427 and $443 billion, according to the National Retail Federation. This means that online retailers need to be on their A game now more than ever, especially focusing on seamless branding, efficient automation and stellar customer service. Here are four strategies to keep in mind when examining the marketing and shipping aspects of your business.

Operations Summit 2017 Once Again a Jam-Packed Affair

| Mike O'Brien

Next week the team at Multichannel Merchant is eager to join 800+ professionals from across the spectrum of direct-to-customer and ecommerce operations and fulfillment at the David L. Lawrence Convention Center in Pittsburgh, PA for our fifth annual event. Looking forward to seeing you all there!

7 Steps to Successful Systems Implementation

| Curt Barry

With any major software implementation, you are changing the entire operation of the company and everyone’s responsibilities. And if it’s not done correctly, you can create costly disruptions to your business.

How Do Your Merchant Operations Metrics Measure Up?

| Curt Barry

How do your merchant operations stack up across the distribution center, inventory management and the contact center? This exclusive benchmarking project and report from Multichannel Merchant and F. Curtis Barry & Co. will help you gauge your success across all 3 areas. If you’re a senior operations executive, be part of the benchmarking discussion and hear about the results at Operations Summit 2017, March 27-29 in Pittsburgh.

Operations Summit 2017 Call for Speakers Open

| Mike O'Brien

Are you an industry professional with a great merchant story to tell that will educate and inform your peers? Come share your insights at Operations Summit 2017, March 27-29 in in Pittsburgh – the only conference exclusively about direct-to-customer and omnichannel operations. Send us your proposed session topic and speakers by Sept. 30 for consideration.

3 Ways to Innovate in Operations and Fulfillment and Deliver ROI

| Curt Barry

As fast as ecommerce and omnichannel is changing, is your company using its resources – time, money and talent – to continue to move ahead? Ecommerce, marketing and merchandising have research projects. Are you innovating in operations and fulfillment fast enough to lower costs and improve customer service? Here are three examples of innovation projects you can implement in your organization.

Operations Summit, Growing Global Deliver Relevant, Actionable Content

| Mike O'Brien

Everything you could possibly want to know about operations fundamentals, global ecommerce, shipping and distribution strategies, omnichannel and contact center/customer care – and then some – is being covered at 50+ information-packed workshops, keynotes and breakout sessions during Operations Summit and Growing Global 2016, April 12-14 in Cincinnati.