What were some of the major themes in handling holiday 2015 returns?
Patrick Allard, VIce President of Sales and Business Development for Newgistics, recently spoke with Multichannel Merchant Senior Editor Mike O’Brien on what his company observed from working with its 450+ retail customers, including the growth in ecommerce returns processing and the impact of trends like free returns and other perks offered by retailers.
Because of a policy shift and a willingness to turn away last-minute volume, UPS had a better Christmas week 2015 on-time performance record than FedEx.
Ecommerce startup Jet.com warned customers it can’t guarantee Christmas delivery for certain items not flagged as eligible for two-day delivery.
Luring last-minute shoppers and merchants, Shopify and UberRUSH are offering free same-day delivery until Dec. 24 in New York, Chicago and San Francisco.
UPS’s on-time performance fell from Dec. 6-12 compared to 2014, and FedEx and UPS rose slightly according to ShipMatrix, as holiday ecommerce volume flowed.
Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.
UPS expects holiday volume to grow 10%, as Q3 revenue dipped but profit grew through cost-cutting measures like expanded pickup locations, sort reductions.
FedEx is predicting a record 317 million shipments between Black Friday and Christmas Eve this year, a 12.4% increase in volume compared to 2014.