PetSmart Acquires Chewy.com
PetSmart announced it would acquire Chewy.com in an effort to further enhance the online and in-store experience for both companies. See what this means for both companies as each move forward with this acquisition.
PetSmart
Same-Day Delivery Growing, But When Does it Make Sense?
With PetSmart becoming the latest company to offer same-day delivery, other merchants are likely asking themselves, when does this level of service make sense? The answer depends on demographics, product category and your ability to absorb the cost.
Google Express Expands Its Midwest Presence
Google has expanded its two-day Google Express delivery service to 40 million new customers in the Midwest, now offering it in 17 states in its push against the dominance of Amazon Prime. See where it has grown and what retailers are using it.
PetSmart Leverages Omnichannel Capabilities With Demandware
In an effort to connect with customer at every touch point, PetSmart is collaborating with Demandware to leverage its omnichannel capabilities to its customers. See what plans PetSmart has in place with this collaboration.
PetSmart Improves Customer Experience With Better Insight Into Customers and Pets
PetSmart partnered with Cognizant to gain better insight into its customers and their pets that promises to create a better shopping experience. Cognizant will empower PetSmart with better decision making by integrating operational store, campaign and other data to provide a single view of the entire data landscape. See what other ways PetSmart will improve the customer experience with this partnership.
PetSmart Selects OMS from Manhattan Associates for Omnichannel
PetSmart has selected an enterprise Order Management System (OMS) to help fuel its omnichannel operations, including it additional ecommerce platforms such as Pet360.com and PetFoodDirect.com. See how the system will help PetSmart get orders to online shoppers when and how they want them, enabling new features such as subscription and customized home delivery services.
Private Equity Firm Acquires PetSmart
PetSmart has entered into a definitive agreement to be acquired by a consortium led by private equity firm BC Partners, Inc. at a price of $83 per share in cash, representing a premium of approximately 39% over PetSmart’s unaffected closing share price on July 2. The transaction would be valued at approximately $8.7 billion
PetSmart Acquires Pet360
PetSmart announced last week that it is planning to acquire ecommerce pet retailer Pet360. The transaction is expected to be complete this month.
QVC’s Contact Center Gets Top Score in ForeSee Experience Index
QVC had the highest score in contact center customer satisfaction with a score of 88. QVC beat out Amazon, Costco, O’Reilly Auto Parts and PetSmart which each saw a score of 85, according to the recent ForeSee Experience Index: 2014 U.S. Retail Edition.