retail delivery

Deliv

UPS Looks to Learn More About Same-Day Model Through Stake in Deliv

| Mike O'Brien

In a move aimed at better understanding the inner workings of the same-day delivery model, UPS has purchased a stake in crowdsourced delivery startup Deliv. Just how UPS will leverage this relationship and what it learns remains to be seen, but it surely has its eye on the burgeoning same-day delivery space, including competitor FedEx’s service for Neiman Marcus and others.

ecommerce delivery, customer experience, shipping and delivery experience, ecommerce fulfillment

The ABCs of Preventing Shipping Damage, Part II

| Will O'Shea

Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.