staples Archives - Page 2 of 4 - Multichannel Merchant

Why the New Facebook Messenger Bot will Lead a Customer Experience Revolution

April 15, 2016 | Tim Parry

Mark Zuckerberg launched Facebook Messenger’s chatbot revolution Monday at the Facebook F8 conference with the launch of bots for the Messenger Platform, and ecommerce merchants and platforms have already hopped on board. 1-800-FLOWERS.COM and Staples announced this week that they will use Facebook Messenger as a customer support tool, LivePerson, and Aspect Software said they will offer Facebook Messenger integration, and Shopify became the first ecommerce platform to offer integration with the new platform.

Amazon Said to be Eyeing Office Depot Assets

March 17, 2016 | MCM Staff

Amazon is reportedly considering an acquisition of Office Depot’s corporate business assets to jumpstart its Amazon Business office supply operation. The deal is contingent on FTC approval of the Office Depot-Staples merger, which it has opposed to date, but may be close to signing off on.

Week in Review: The Great Amazon Retail Store Mystery Solved

February 4, 2016 | MCM Staff

Amazon was going to keep its store expansion plans a mystery. And Jeff Bezos would have gotten away with it, too, if it wasn’t for those meddling CEOs. So is Amazon going to open 300 to 400 bricks-and-mortar stores as General Growth Properties CEO Sandeep Mathrani said during its earnings call on Tuesday?