Another peak holiday season is in the books and ecommerce and operations professionals are evaluating how well their fulfillment processes performed during the most challenging and important time of the year. A key success factor is establishing good project management in advance to mitigate challenges that arise.
A strong-performing fulfillment provider can be a valuable partner, while a subpar provider can seriously impact your operations, taking a real toll on your merchant business and your bottom line. Here are some marks of a poor provider to help you avoid the pitfalls, as well as what to look for in a strong provider.
Entrusting your customer service or fulfillment to a third-party logistics (3PL) company is a big step. Like using other outside services, it’s important to manage the process to reduce errors and exceptions, providing a high level of service at an affordable cost. These 8 steps will help you get the most from your 3PL partner.
For the third year in a row, the editorial team at Multichannel Merchant is putting together a valuable service for our readers: The MCM Top 3PLs, a listing of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. How does your organization measure up? If you’re a 3PL provider, you need to be part of this exclusive resource.