Entrusting your customer service or fulfillment to a third-party logistics (3PL) company is a big step. Like using other outside services, it’s important to manage the process to reduce errors and exceptions, providing a high level of service at an affordable cost. These 8 steps will help you get the most from your 3PL partner.
For the third year in a row, the editorial team at Multichannel Merchant is putting together a valuable service for our readers: The MCM Top 3PLs, a listing of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. How does your organization measure up? If you’re a 3PL provider, you need to be part of this exclusive resource.
After years in the supply chain consulting business, Tompkins International is launching the MonarchFx Alliance, a consortium of technology and service providers it says will eventually provide more efficient, faster ecommerce fulfillment across sectors including apparel, furniture and appliances, cross-border, cold storage and stores. See what else the alliance has in store, and who has partnered with it.
Outsourcing fulfillment and customer care operations is not for everyone, and many merchant companies feel they can keep costs low by maintaining control. But for those who do use a 3PL, here are 5 ways to get the most out of the relationship, helping them deliver value while improving your results.