What to Look For in Selecting the Right 3PL Partner

| Jake Rheude

Hiring a third-party logistics provider (3PL) has become a popular option for ecommerce companies in recent years. But because finding the right one is so vital to the success of your ecommerce business, how should you go about evaluating the right options? Here are a few do’s and don’ts of the 3PL selection process.

distribution center

Use of a 3PL A Small But Growing Option for Merchant Shippers

| Mike O'Brien

While there are many clear advantages to using a third-party fulfillment (3PL) partner for outsourcing some or all of your operations, the majority of merchant companies still opt for keeping these functions in house and firmly within their control. According to respondents to the MCM Outlook Survey, 26.5% of respondents said they use a 3PL in 2016, up from 21.2% in 2015, while the rest said they handle fulfillment internally. Of those who said no, only 2.9% said they are considering use of a 3PL, down from 6.2% in 2015.

Radial

eBay Enterprise and Innotrac Rebrand as Radial

| Tim Parry

eBay Enterprise is now Radial, the largest commerce technology and operations provider, with a valuation at more than $1B. Here’s how Radial solves retailers’ struggles with creating omnichannel experiences.

order confirmation email

How to Create an Award-Winning Email Communications Experience

| Liz Harrington

What are the best practices in brand communications, especially in the critical area of transmitting a customer’s order information? Learn how SmartHub from eBay Enterprise + Innotrac analyzes its data to determine the winners and losers. And come to the Operations Summit, April 12-14 in Cincinnati, to find out the winners of the 2016 Excellence in Customer Experience Awards.