Why Communication Breakdowns Cramp Omnichannel’s Style

| MCM Staff

In this video taken at Shop.org 2015, StellaService Co-Founder and CEO Jordy Leiser talks with Multichannel Merchant Managing Editor Tim Parry about some of the in-store communication breakdowns that keep many retailers from offering the perfect omnichannel experience.

holiday shopping, peak holiday season, holiday shipping, holiday shipping peak, ecommerce orders

Wishing You A Very Happy Omnichannel Holiday

| Tim Parry

The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season… Or will they?

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

Macy’s Addresses Omnichannel and Same-day Delivery

| Erin Lynch

While the fourth quarter showed a 1.6% decline in sales, Karen M. Hoguet, chief financial officer at Macy’s, said moving forward the retailer plans on making strides in its omnichannel fulfillment initiatives including buy online, pick up in-store, and same-day delivery.

Bouclair Home to Focus on Omnichannel Fulfillment

| Erin Lynch

With the launch of its new ecommerce site, Canadian home décor and housewares retailer, Bouclair Home, has announced a new omnichannel initiative including buy online, pickup in-store, and buy online and return in-store.