5 Tips For Providing Top Customer Service

| Chassidy Lake

It is no secret that the customer’s experience is vital to the success of your business. One way to ensure a positive shopping experience for your customer is to ensure they are receiving top of the line customer service. Here are five ways to provide customers with a good experience that will ensure they return.

10 Ways to Respect Your Customers

| Jeanne Bliss

It’s easy to show how companies disrespect their customers. But how can your company show its respect for your customers? Here are 10 ways to show your customers some respect.

4 Ways to Lay the Groundwork for a CX Program

| Andrew Park

Ninety-one percent of unhappy customers refuse to give your brand another chance. However, resolve that customer’s complaint, and they’re 70% more likely to become a repeat customer. Here are four ways to close the loop and create an effective customer experience.

Making the Most of the Omnichannel Customer Experience

| Maria Haggerty

Although bankruptcies, restructurings and the closing of underperforming brick-and-mortar stores are rampant across the industry, these changes can be seen as an opportunity to adjust to evolving consumer behavior and let customers shop however they want to. Here are three key areas to consider as you rethink the omnichannel customer experience.

Customer Experience Remains Top Priority for Retailers

| Daniela Forte

Some of the top ecommerce initiatives retailers are tackling in the second quarter are centered on the customer experience. This study by SLI Systems highlights what retailers are focusing on as their top initiatives before the peak holiday season.

Managing Customer Churn from the Get-Go

| James Gagliardi

As online subscription-based services filter into every major industry from snowboards and luxury cars to baby diapers, managing churn rates can spell the difference between success and failure. Online merchants need to understand both involuntary and voluntary customer churn in order to combat them.

12 Tips to Reduce Customer Hold Times

| Barbara Burke

Reducing the amount of time your customers stay on hold will not only result in shorter handle times, but it will make them more satisfied and your agents a lot happier. Here are 12 tips to reduce the amount of time your customers wait on hold in your contact center.