There has been a shift in perception of customer service as businesses across virtually every industry have undergone digital transformation. Here are five principles about customer service in the digital age.
When it comes to the digital challenge, most organizations are changing, not transforming. Here are five key considerations when embarking on a digital transformation journey. Here are five key considerations when embarking on a digital transformation.
Kohl’s released fun digital facts and statistics from Black Friday week and the start of Cyber week events. See what these facts and statistics are.
By the end of 2015, 64% of all in-store sales will be influenced by digital. In 2014, mobile accounted for 57% of digitally influenced sales and 67% of consumers shopped across devices this year. See what other retail trends there are for 2015.
Forrester identified the top 10 critical success factors that will determine if companies thrive or fail in the age of the customer.
Newegg announced Intel Unlocked, a collaboration that adds a new dimension to the e-commerce shopping experience. See what this will mean for both companies.
Target is making active plans to become a leader in digital as it moves forward to the rest of the year. See what plans Target has in place for the rest of 2015.
If you manage a website for any reputable product manufacturer, chances are you’ve thought about what to do when your site visitors want to buy. Do you sell your product direct?
Websites are getting fatter and the extra weight could impact your business. See what factors are contributing to the obesity of your website and how to prevent it.
What do you do with all that data you have? Are you leveraging the data to provide a personalized shopping experience? Here is what you need to know about using big data to your customer’s advantage.